Subject: Tech Support Candidate - Arjun Singh
From: Arjun Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 02:00:35 -0400

| | Tech Support Test

Name | Arjun Singh
E-mail | [email-masked]
Phone Number | (+91) 7310524948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhagwanpur, Roorkee Uttarakhand India

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Abdos Labtech Pvt Ltd | Desktop Support Engineer | At Present Working | 22000
Previous Employer 1 | Attero Recycling Pvt.Ltd. | Desktop Support Engineer | 31-Aug-2018 | 18000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Check User System Internet Working Proper Or Not .

2nd If Internet Issue Found From any Internal Internet Acces Point Or ISP Check and Solve The Problem and Try to Open Site ,
3rd if Our User System and Internet Working ok But issue in Site than check as guidelines and solve issue and inform to user

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is Primary used to connect device without using cable and transfer data and Wifi Use For Connect or Laptop Desktop and Mobile with Wireless Network for using high speed internet with our access point without Wire

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Service Mean Problem Solved and Customer happy with problem solutions satisfaction,

Great Service mean Problem Solved as Per Customer Requirements and Customer happy and Appreciate The Service (The Service very Setisfectory)

What according to you makes you a good candidate for customer service or technical support job? | I am having Good Knowledge of Desktop Support Hardware and Networking Issue and i am providing our best work for customers and user for Setisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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