Subject: Resolution time SLA violated - Help
From: [email-masked]
To: [email-masked]
Date: Sun, 21 Jun 2020 16:10:22 +0000

Hi,  Ticket has not been resolved within the SLA time period. The ticket was due by 05:09 AM TOT today. 
                         Ticket Details:   Subject - Help  Requestor - [email-masked]  This is an escalation email from Les Mills International https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3573