Subject: Tech Support Candidate - Shubham Upadhyay
From: Shubham Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Jun 2020 07:43:02 -0400

| | Tech Support Test

Name | Shubham Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 9939708125
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jnet technologies Pvt ltd | Technical support engineer | 19-03-2020 | 13230
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I check the internet connection of our PC and router. If connection is ok then I go to windows network troubleshooter. Sometime we need to check up address.

What according to you is difference between Bluetooth and Wifi?

1 Bluetooth is used for data sharing. WiFi is used for internet connection.
2 Bluetooth bandwidth is low. WiFi bandwidth is high.
3 Bluetooth range is 10m. WiFi range is 100m
4 in Bluetooth power consumption is low. In WiFi power consumption is high.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer service reply to customer quires within 12 hours. And great customer service reply to customer quires within few minutes.
What according to you makes you a good candidate for customer service or technical support job? | According to me my basic technical knowledge is good. My voice is very clear. And I have resolved a lot of problems. So I think I m good candidate for customer service and technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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