Subject: New Reply Received - Help
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 19 Jun 2020 22:43:02 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Help  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I can talk now……………sorry – or can we set up something for Monday?</span></div>
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<div class="MsoNormal"><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#7030A0'>                                            Health and Happiness Always!</span></i></div>
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<a href="http://ymcagwc.org/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";text-decoration:none'><img width="90" height="75" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjc0NTE2NDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.bV-aTuk6z5IkMAOiaI4J5UttlyloHejK7mDLH4nk_Hs" alt="Description: YMCA logo"></span></a><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>          
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                 Senior Director | CHASCO and Hutto Family YMCA’s</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#636466'><br>
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                 P: </span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>512.615.5567 <b>F:</b> 512.244.7381<b> E: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#636466'><br>
</span><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                
<a href="http://ymcagwc.org/" rel="noreferrer"><b><span style="color:#ED1C24;text-decoration:none">ymcagwc.org</span></b></a> | The Y. So Much More™</span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Friday, June 19, 2020 4:59 PM<br>
<b>To:</b> Terian Szymczak<br>
<b>Subject:</b> Re: Help</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I’ve sent you a meeting link. Can you talk now?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Charlotte <br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3573&amp;c=E,1,F5LYJmZKOU2FSKgr-43iohLGPK-4ajik_1bHPfbBfYoUQwgTh_-fhVESHDYkAkzyOWAgyrtMKFyAYnqpnUb0gwCM0xrmE6zdI91P25SvlqpFORZ1oBYeRw,,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3573</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Sat, 20 Jun at 8:50 AM
<span class="separator">, Terian Szymczak &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi – sorry we missed each other.  Can we try again?  My cell phone number is 5128014504.  This is a better number.  I am available until 5pm my time (it’s 2:50
 here)</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thank you.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#7030A0'>                                            Health and Happiness Always!</span></i><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                 Senior Director | CHASCO and Hutto Family YMCA’s</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#636466'><br>
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                 P: </span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>512.615.5567 <b>F:</b> 512.244.7381<b> E: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#636466'><br>
</span><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                
<a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fymcagwc.org%2f&amp;c=E,1,Gqqb3wFw2qS7_O6QcnrujjzrusR7r1o4rUBkSNxoChhRlrX1BmeZ_EUm4N_251wkfBltZ6gneZVn_j2pLp8J-eGXAhD1zGpj4v_jBsqHuzPzHA,,&amp;typo=1" rel="noreferrer">
<b><span style="color:#ED1C24;text-decoration:none">ymcagwc.org</span></b></a> | The Y. So Much More™</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Friday, June 19, 2020 2:13 PM<br>
<b>To:</b> Terian Szymczak<br>
<b>Subject:</b> Re: Help</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We called you today but our call went unanswered. Please let us know good time and phone number to call you. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>At the same time, we looked at the RPM class in the afternoon, it was an RPM 80 that started on time (12:00 PM), but due to an AV disconnection playback interrupted and restarted
 on the first minute (App lost AV signal) which happened because of the issue with some peace of equipment.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We would like to suggest you to CC in this email thread your AV provider so that he can help us find the place where the performance of your AV setup fails. It will be very helpful
 if we could have him in touch.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We are looking forward to hearing from you soon.<br>
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Warm Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3573&amp;c=E,1,r8a7GdtISvbLiyQ4Etpd2yeVMlRQKYctDDr7UIy578-wKR5mmXVfxexWhdGfIvzBCq06aB6jG97hR5WUuHYTXVH2L10mVJu1N6xV8FAiqHWzC_f8H1VkXs0,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3573</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 16 Jun at 1:29 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks for raising this,
<span style="color:#183247">please manually stop the class in admin mode and run a diagnostics test via the App by going to Settings &gt; Version.  This will give the App a quick refresh.  You could then try unplugging and re-plugging the apple adapter that connects
 to the iPad to reset the AV connections.  </span> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#183247'>Has your AV provider got back to you with a schematic of your setup?  It appears there might be a piece of equipment in the chain which is causing these failures.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#183247'>Thanks</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3573&amp;c=E,1,FKet9aO5L0pr5MMxxlGBbAUOC9w5Uq5azJuK6b0mGl-p48N4d_TlB-aqYy0-EacVGv7xipo4A-F7Kz4TXXtk1PLpH5_n2EN6JBAED6V8blXNoCi6PSA,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3573</a> </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Mon, 15 Jun at 7:02 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Terian,<br>
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This is a follow-up email.<br>
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Have you seen the last email which my colleagues sent?<br>
As we have checked in our backend data, we can still see that there are lots of errors in the last 7 days.<br>
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Could you please share the schematic of the AV setup? You can also just share with us photos.<br>
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We are looking forward to hearing from you.<br>
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Warm Regards,<br>
Marika<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3573&amp;c=E,1,qLmGrnCB4gEx9XNDCNlrXx-d_oRpAq4q1h6HHMvQRRQtwwFBFl_J5s61DfSeFCLBrDckUq7GGGWVPs-374glPGw9MAW6AmCNorly7SKGxkZoQMFCs-qp&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3573</a> </span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3573