Subject: Arabic Language Test - Murshid Morangat
From: Murshid Morangat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Jun 2020 08:04:33 -0400

| | Foreign Language Screening Test

Name | Murshid Morangat    /  (+91) 8589885042    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Sir,First of all I am very sorry for the trouble. Its a mistake from my side. If you dont mind, I can send another order to you as soon as possible.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Me Murshid from kerala. Staying in bangalore with family. I am 25 years old. I completed my sslc,+2 from kerala. Graduated UG and PG in Arabic language and literature from Mahathma Ghandi University Kottayam from kerala. I have 4 Year experience in Arabic teaching and I can type arabic Language 40 W/M.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

*Good communication
*Handle with customers
*Obeying company rules

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

* Language experience in talking and typing
* Be innocent in job.
* Time keeping
* Managing power on all customers
* Good behaviour

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I traveled to bangalore only for education purpose. I just got some part time jobs in that beautiful and rush city. It was so amazing in night times. Fully lighted streets,Malls,Theaters etc.

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