Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 17 Jun 2020 15:27:34 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div dir="ltr">
<div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">Sorry!  I need help with downloading virtual content.  <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><div><br></div>
<div>Can we talk on the phone?</div>
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<span style="color:rgb(153,153,153);font-family:arial;font-size:small;letter-spacing:0.2px">--------------------------------------- </span><br>
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<div dir="ltr"><font><font><font style="color:rgb(153,153,153)">sara chandler amthor</font></font></font></div>
<div dir="ltr"><span style="font-family:arial,helvetica,sans-serif"><font color="#999999">205.616.1992</font></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jun 17, 2020 at 10:23 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div dir="ltr">Hi Sara,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for reaching out to us. </div>
<div dir="ltr">​<br>
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<div dir="ltr">We are the support group for the LES MILLS Virtual App. It looks like you are looking for support with the LES MILLS On Demand App or Releases APP.<br><br>For On-Demand support, please check these FAQ’s:<br><br><a href="https://lesmillsondemand.freshdesk.com/support/home" rel="noreferrer" target="_blank">https://lesmillsondemand.freshdesk.com/support/home</a> <br><br>If these don’t answer your question please email <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> .<br><br>For Releases APP support, please contact your local Les Mills office who are equipped to help you.<br><br>If you need help with the LES MILLS Virtual app, please share your Virtual username for the club which would be 6 digits followed by @<a href="http://lesmillsvirtual.com" target="_blank" rel="noreferrer">lesmillsvirtual.com</a> ( Example - <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>)<br><br>You may check it directly via your Virtual Scheduler under '<strong dir="ltr">Settings' &gt; 'Club Preferences</strong>'.<br><br>You can also find your username in the Virtual App. Please follow the steps below.<br>1.Unlock the padlock to the top right of the App<br>2.Navigate to SETTINGS<br>3. The username is to the left under 'Account'</div>
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<div dir="ltr">We will leave this ticket open for another 48 hours if you need assistance with anything else. </div>
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<div dir="ltr">Best Regards,</div>
<div dir="ltr">Pritish </div>
<div dir="ltr">Customer Service</div>
<div dir="ltr">Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3629" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3629</a>
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            <blockquote>
              On
              Thu, 18 Jun at  4:10 AM
              <span>,  Sara Chandler Amthor &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<h2>Submitted data</h2>
<div>The following data was submitted.</div>
<div><table>
<thead><tr>
<th>Field name</th>
<th>Submitted data</th>
</tr></thead>
<tbody>
<tr>
<th>Email address</th>
<td><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></td>
</tr>
<tr>
<th>your name</th>
<td dir="ltr">Sara Chandler Amthor</td>
</tr>
<tr>
<th>country</th>
<td>United States</td>
</tr>
<tr>
<th>state</th>
<td>AL</td>
</tr>
<tr>
<th>zipPostal</th>
<td>35222</td>
</tr>
<tr>
<th>Text box</th>
<td>help downloading content</td>
</tr>
<tr>
<th>Question</th>
<td>I need content download support</td>
</tr>
<tr>
<th>Customer</th>
<td>Yes</td>
</tr>
<tr>
<th>Username</th>
<td><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></td>
</tr>
<tr>
<th>Phone</th>
<td>2056161992</td>
</tr>
<tr>
<th>Comments</th>
<td></td>
</tr>
<tr>
<th>utm_source</th>
<td></td>
</tr>
<tr>
<th>utm_campaign</th>
<td></td>
</tr>
<tr>
<th>utm_medium</th>
<td></td>
</tr>
<tr>
<th>utm_code</th>
<td></td>
</tr>
<tr>
<th>Last_Name</th>
<td></td>
</tr>
</tbody>
</table></div>
<div><img src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIYo6acGkzP0-2F91hvnd1370AyOidbDiFvFZ3-2BtwRk1pIZ5z8hLZHndKhjck3CW0J6K1sD0iVmZPwFHqGS0S1z12nDiDYOO7SQe2o51mVi7u9UdKu1mlckJg1khq-2F-2F9f2cq63mkN2O-2BntoWG0pWyupkQrjCpOs4Y8KZoWA-2BpbxSGj3gdlLAEJ0VTLlHSMoaS4ynZzDXigzdFtpFg5FeStoTscw-3D-3D" alt="" width="1" height="1" style="height: 1px; width: 1px; border-width: 0px; padding: 0px"></div>
</div>
            </span>
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</div></blockquote>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3629