Subject: New Reply Received - South Downs Leisure Trust - Worthing Leisure studio 1 device connection
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 16 Jun 2020 16:05:12 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  South Downs Leisure Trust - Worthing Leisure studio 1 device connection   Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear Denise and Pritish,</div>
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Thank you for your prompt actions.</div>
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Yes, we have logged in to the 2nd iPad and I can configure STUDIO 6 for virtual classes. I am not sure which device is which as they both called Worthing iPad. Perhaps we could call them
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Worthing </span>Ipad 1 and 2 if possible? I will schedule something for tomorrow and play around.</div>
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Thank you once again.</div>
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Regards,</div>
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Violet</div>
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<span style="font-weight:bold; font-size:17px; font-family:Arial,Helvetica,sans-serif">Violet Czajewska</span><br>
<span style="color:rgb(105,104,103); font-size:15px; line-height:20px; font-family:Arial,Helvetica,sans-serif">Fitness Manager</span>
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<span style="font-weight:bold; font-size:17px; font-family:Arial,Helvetica,sans-serif">Tel: 01903 905050 | 07471950425</span><br>
<span style="color:rgb(105,104,103); font-size:15px; line-height:20px; font-weight:bold; font-family:Arial,Helvetica,sans-serif">Email:<span> </span><a href="mailto:[email-masked]" style="color:rgb(105,105,105)" rel="noreferrer">[email-masked]</a></span>
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<td align="left" width="570"><span style="color:rgb(44,173,73); font-weight:bold; font-size:12px; font-family:Arial,Helvetica,sans-serif">PLEASE THINK BEFORE YOU PRINT.</span></td>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 16 June 2020 17:00<br>
<b>To:</b> Violet Czajewska &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; Mark Byerley &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;;
 [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: South Downs Leisure Trust - Worthing Leisure studio 1 device connection
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<div dir="ltr">Hi Violet, Mark,</div>
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<div dir="ltr">I have checked the backend and it seems that you were able to login to the 2nd iPad and configure STUDIO 6 for virtual classes. </div>
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<div dir="ltr">Right now you are downloading all the classes on the 2nd iPad. In order to optimize the big downloads please follow the link below for some additional settings. </div>
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<div dir="ltr"><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fen%2Fsupport%2Fsolutions%2Farticles%2F36000054280-optimizing-big-downloads&amp;data=02%7C01%7Cviolet.czajewska%40southdownsleisure.co.uk%7C7b164d2a45ec42199f1908d8120e6247%7Cdb9170c029b446c4b0de08fcb8fbf997%7C0%7C0%7C637279200276158203&amp;sdata=uhPStaEOaFj%2FNyVezoGmIbNVhcz8Z86ivNsEjIdWNss%3D&amp;reserved=0" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads</a></div>
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<div dir="ltr">I hope this resolves everything for you. </div>
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<div dir="ltr">I will leave this ticket open for another 48 hours if you need assistance with anything else. </div>
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<span style='color:rgb(24,50,71); font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none'>Warm
 Regards,</span><br style='box-sizing:border-box; color:rgb(24,50,71); font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial'>
<span style='color:rgb(24,50,71); font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none'>Pritish</span><br style='box-sizing:border-box; color:rgb(24,50,71); font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial'>
<span style='color:rgb(24,50,71); font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none'>Customer
 Services</span><br style='box-sizing:border-box; color:rgb(24,50,71); font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial'>
<span style='color:rgb(24,50,71); font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none'>Les
 Mills Virtual App</span> </div>
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Ticket: <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3623&amp;data=02%7C01%7Cviolet.czajewska%40southdownsleisure.co.uk%7C7b164d2a45ec42199f1908d8120e6247%7Cdb9170c029b446c4b0de08fcb8fbf997%7C0%7C0%7C637279200276158203&amp;sdata=q74K8ydh3bmfYueLej1PnVx6F04wTEMBpjF4hOfwmqk%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3623</a>
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<blockquote class="x_freshdesk_quote">On Wed, 17 Jun at 4:20 AM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Danielle,</div>
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<div dir="ltr">Thank you for your prompt help with the issue. Much appreciated. </div>
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<div dir="ltr">@Violet, Mark, Could you please check if you are able to login to the second studio?</div>
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<div dir="ltr">Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App</div>
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Ticket: <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3623&amp;data=02%7C01%7Cviolet.czajewska%40southdownsleisure.co.uk%7C7b164d2a45ec42199f1908d8120e6247%7Cdb9170c029b446c4b0de08fcb8fbf997%7C0%7C0%7C637279200276168195&amp;sdata=00kFku30%2BteuH1vnHiXR4imgPOGhEs3YoU1HmalW%2F7k%3D&amp;reserved=0" rel="noreferrer">
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<blockquote class="x_freshdesk_quote">On Wed, 17 Jun at 4:14 AM <span class="x_separator">
, Danielle Dunn &lt;[email-masked]&gt; wrote:
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<div class="x_MsoNormal"><span style='font-family:"Calibri Light",sans-serif'>Hi All,</span></div>
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<div class="x_MsoNormal"><span style='font-family:"Calibri Light",sans-serif'>I have added a second studio to this account – let me know if you have anymore issues!</span></div>
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<div class="x_MsoNormal"><span style='font-family:"Calibri Light",sans-serif'>Thank you</span></div>
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<span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#000001'>Danielle Dunn</span><span style="font-size:1.0pt; font-family:remialcxesans; color:white">​</span><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#000001'></span>
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<div class="x_MsoNormal"><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#7A7A7A'>Les Mills UK</span></div>
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<div class="x_MsoNormal"><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#7A7A7A; text-decoration:none">[email-masked]</span></a></span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
<br>
<b>Sent:</b> 16 June 2020 16:11<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]; [email-masked]; Kate Bennett &lt;[email-masked]&gt;; Catherine McDermott &lt;[email-masked]&gt;; Danielle Dunn &lt;[email-masked]&gt;; Natalie Buchan
 &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: South Downs Leisure Trust - Worthing Leisure studio 1 device connection</span>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Hi ​Mark,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Thank you for your reply.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Unfortunately, as a Virtual tech support team, we are unable to make any changed to the account. However, for your convenience, I have tried cc'd our UK team to see if they
 can help with this new iPad addition.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>@UK team - Can you please help Violet and the club adding a new device in the account. Unfortunately, they are unable to get hold of their customer experience manager and
 this addition is a little urgent. </span></div>
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<strong><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Club Name
</span></strong><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>- SOUTH DOWNS LEISURE TRUST - WORTHING LEISURE CENTRE</span>
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<strong><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Username</span></strong><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>-
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<strong><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​Club Manager</span></strong><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> - Violet Czajewska<br>
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Looking forward to your help to get the new studio up and running for this customer.
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Ticket: <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3623&amp;data=02%7C01%7Cviolet.czajewska%40southdownsleisure.co.uk%7C7b164d2a45ec42199f1908d8120e6247%7Cdb9170c029b446c4b0de08fcb8fbf997%7C0%7C0%7C637279200276208175&amp;sdata=hyFWm8GLb5JOuEsDuDSRGsIQxEXl4UlIHukegFeiiMA%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3623</a></span></div>
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<span style='font-size:10.0pt; font-family:"Helvetica Neue"'>On Wed, 17 Jun at 3:30 AM
<span class="x_separator">, Mark Byerley &lt;[email-masked]&gt; wrote: </span>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Thank you for the quick reply.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>I believe we have tried out rep who is not available unfortunately. We have a contractor on site and need this done ASAP. Can you advise how we can do this with no rep available?</span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3623