Subject: New Reply Received - South Downs Leisure Trust - Worthing Leisure studio 1 device connection
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 16 Jun 2020 15:14:08 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  South Downs Leisure Trust - Worthing Leisure studio 1 device connection   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Hi All,</span></div>
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<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>I have added a second studio to this account – let me know if you have anymore issues!</span></div>
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<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Thank you</span></div>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Danielle Dunn</span><span style="font-size:1.0pt;font-family:remialcxesans;color:white">​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'></span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Support – Operations</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#7A7A7A;text-decoration:none">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> 16 June 2020 16:11<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]; [email-masked]; Kate Bennett &lt;[email-masked]&gt;; Catherine McDermott &lt;[email-masked]&gt;; Danielle Dunn &lt;[email-masked]&gt;; Natalie Buchan
 &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: South Downs Leisure Trust - Worthing Leisure studio 1 device connection</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi ​Mark,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Unfortunately, as a Virtual tech support team, we are unable to make any changed to the account. However, for your convenience, I have tried cc'd our UK team to see if they can
 help with this new iPad addition.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>@UK team - Can you please help Violet and the club adding a new device in the account. Unfortunately, they are unable to get hold of their customer experience manager and this
 addition is a little urgent. </span></div>
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<strong><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Club Name
</span></strong><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>- SOUTH DOWNS LEISURE TRUST - WORTHING LEISURE CENTRE</span>
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<strong><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Username</span></strong><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>-
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span>
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<strong><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​Club Manager</span></strong><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> - Violet Czajewska<br>
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Looking forward to your help to get the new studio up and running for this customer.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Warm Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Customer Services </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3623" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3623</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Wed, 17 Jun at 3:30 AM
<span class="separator">, Mark Byerley &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for the quick reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I believe we have tried out rep who is not available unfortunately. We have a contractor on site and need this done ASAP. Can you advise how we can do this with no rep available?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank. You </span></div>
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<a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, June 16, 2020 2:32:34 PM<br>
<b>To:</b> Violet Czajewska &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mark Byerley &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: South Downs Leisure Trust - Worthing Leisure studio 1 device connection
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you so much for your time on-call today. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>As discussed, you would need to contact your Les Mills representative to get the second studio added to your account. Once the studio is added, you would be able to login to the
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Once you are logged in all the content would start downloading in the new iPad. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please do follow the link to set up the iPad to optimize the big downloads:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​I hope this information is helpful. I will leave this ticket open for another 48 hours if you need assistance with anything else. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Les Mills Virtual App<br>
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Ticket: <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3623&amp;data=02%7C01%7Cmark.byerley%40fieldplace.co.uk%7Cd56776996d4243b3e4e108d811f9c2a8%7Cdb9170c029b446c4b0de08fcb8fbf997%7C0%7C0%7C637279111696336934&amp;sdata=lsH9dCWh%2FMhUm3U7thw%2FxC53hyV5XLQeNgQJFWsOKro%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3623</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Wed, 17 Jun at 2:11 AM
<span class="xseparator">, Violet Czajewska &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Good afternoon,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">We install today new device (an iPad) in studio 1 at Worthing Leisure. Please advise how to set and connect new device so I could add it in the virtual scheduler? My understanding is that this
 is something you can assist with?</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Looking forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Violet</span></div>
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<b><span style='font-size:13.0pt;font-family:"Arial",sans-serif'>Violet Czajewska</span></b><span style='font-size:13.5pt;font-family:"Times New Roman",serif'><br>
</span><span style='font-size:11.5pt;font-family:"Arial",sans-serif;color:#696867'>Fitness Manager</span><span style='font-size:13.5pt;font-family:"Times New Roman",serif'>
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<b><span style='font-size:13.0pt;font-family:"Arial",sans-serif'>Tel: 01903 905050 | 07471950425</span></b><span style='font-size:13.5pt;font-family:"Times New Roman",serif'><br>
</span><b><span style='font-size:11.5pt;font-family:"Arial",sans-serif;color:#696867'>Email: <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:dimgray">[email-masked]</span></a></span></b><span style='font-size:13.5pt;font-family:"Times New Roman",serif'>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#2CAD49'>PLEASE THINK BEFORE YOU PRINT.</span></b><span style='font-size:13.5pt;font-family:"Times New Roman",serif'></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3623