Subject: FW: Procedure change - Warranties for Germany and Austria
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: ashish <[email-masked]>, "Karen Teles Benitez (KRTB)" <[email-masked]>
Date: Tue, 16 Jun 2020 11:59:18 +0000

Hello,

German and Austrian RMA requests should be sent again to [email-masked]<mailto:[email-masked]> with immediate effect.

From: Heta Nyrhinen (HNYR)
Sent: 25. maj 2020 17:54
To: Ashish Dabral <[email-masked]>; Karen Teles Benitez (KRTB) <[email-masked]>; Arvind Sendrayaperumal (ARSD) <[email-masked]>
Subject: FW: Procedure change - Warranties for Germany and Austria

Just FYI that customer service DACH cases are handled by customer service DK for at least the next two weeks.

From: Heta Nyrhinen (HNYR)
Sent: 25. maj 2020 17:52
To: Innocent Bohui (INBO) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>; Christopher Kurek (CKUR) <[email-masked]<mailto:[email-masked]>>; Filip Trajkov (FITR) <[email-masked]<mailto:[email-masked]>>; Jason Simone (JSIO) <[email-masked]<mailto:[email-masked]>>; Morris Frost (MOFT) <[email-masked]<mailto:[email-masked]>>; Sebastien Manin (SEMN) <[email-masked]<mailto:[email-masked]>>; Erich Torrild (ERTL) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>; [email-masked]' <[email-masked]<mailto:[email-masked]>>; [email-masked]' <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>; Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: Procedure change - Warranties for Germany and Austria

Hello,

When sending warranty requests for customers in Germany and Austria, change the customer service email address from [email-masked]<mailto:[email-masked]> manually to [email-masked]<mailto:[email-masked]> in the "Contact customer service" macro. This is valid for the next two weeks or until further notice. I will let you know when it changes.

Please let me know, if you have any questions.

Best regards,
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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