Subject: Assigned to Group - BP 113 (45 min) stopping near the end last week
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Jun 2020 08:56:49 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  BP 113 (45 min) stopping near the end last week Hi Charlotte,      The club is FREEDOM WELLNESS CLUB. [email-masked]     My colleague from the CX team reported to me this issue last week.      Maybe the 45' spanish version is corrupted or maybe you are right and it was an AV issue.      Many thanks,      El lun., 15 jun. 2020 a las 23:53, Charlotte Jansen (<[email-masked]>) escribió:  Hi Marc,     Who are the clubs and when was the issue reported?  I’ll take a look to see if the issue is AV or pausing related.     Many thanks     Charlotte               Charlotte Jansen      |     Customer Support B2B       Les Mills International     |     [email-masked]      www.lesmills.com                                         From: Marc Raya <[email-masked]> Sent: Monday, 15 June 2020 10:36 pm To: Natalie Buchan <[email-masked]> Cc: cesarjr <[email-masked]>; Charlotte Jansen <[email-masked]>; Nate Garven <[email-masked]> Subject: Re: BP 113- 45' format     Thanks Natalie     Did you send me the English version or the Spanish version? Maybe the problem is in the Spanish version.            El vie., 12 jun. 2020 a las 22:47, Natalie Buchan (<[email-masked]>) escribió:  Hi Marc     I’ve checked the video and it definitely includes the entire Cooldown track – with stretches on both sides.     You can the download video here to check it out for yourself:     VIRTUAL_Q120_BODYPUMP113_45min_EN.mp4 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3621