Subject: New Reply Received - FW: LMVirtual sign in
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 15 Jun 2020 10:10:25 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: LMVirtual sign in  Ticket comment <div dir="ltr"><div dir="ltr">Thanks Pritish</div></div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">El lun., 15 jun. 2020 a las 12:03, Les Mills International (&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;) escribió:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div style="font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px">
	<div style="font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px">
<div>Hi Marc,</div>
<div>​<br>
</div>
<div dir="ltr">Thank you for your prompt reply and confirmation. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Allow us to check and investigate this further and get back to you with more information. </div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for your patience and understanding. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Best Regards,<br>Pritish<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608</a>
</div>
<div dir="ltr"><div><br></div></div>
<div>
            <blockquote>
              On
              Mon, 15 Jun at 10:59 PM
              <span>,  Marc &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">Yes, <div><br></div>
<div>They are using Les Mills Virtual app, the correct one. </div>
<div><br></div>
<div>They have tried many times, and they are introducing the correct password. </div>
<div><br></div>
<div>Something is wrong with the app. </div>
<div><br></div>
<div>It is a bit strange that in the scheduler it doesn't appear any device in the list but when you go to Salesforce it says that there are 3 devices connected to the app. </div>
<div><br></div>
<div>Let me know if you find out what is going on. </div>
<div><br></div>
<div>Thank you very much</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">El lun., 15 jun. 2020 a las 11:52, Les Mills International (&lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;) escribió:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div style="font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px">
	<div style="font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px">
<div>Hi Marc,</div>
<div>​<br>
</div>
<div dir="ltr">​Thank you for your reply.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Could you please confirm if the club has indeed downloaded the correct Virtual App software in the iPad? Please remember they should be selecting Les Mills Virtual App from the app store. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Also, could they double-check the password which they might be entertaining? It is just that, we would like to eliminate any issues which might be caused due to human error. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">In the meantime, we are getting it checked with our Level 2 team to get further advice on the issue. </div>
<div dir="ltr">​</div>
<div dir="ltr">Best Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608</a>
</div>
<div dir="ltr"><div><br></div></div>
<div>
            <blockquote>
              On
              Mon, 15 Jun at 10:27 PM
              <span>,  Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">Hi Nate, <div><br></div>
<div>The club has just called me. </div>
<div><br></div>
<div>They can't sign into the app. The app says that the content it's downloading but when they try to log in they can't do it. </div>
<div><br></div>
<div>When they try to log in with the other iPad, it happens the same. </div>
<div><br></div>
<div><div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY5OTc4MzQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.4aTiy5-r0xAflhjsLHyMvN4G8cuMsxmmRkOXaAPLGz0" alt="IMG_1458.jpg" width="474" height="356"><br>
</div></div>
<div><br></div>
<div>When you go to the scheduler website it doesn't appear any device connected but when I check in Salesforce it says there are 3 devices connected:</div>
<div><br></div>
<div><div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY5OTc4MzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HW72ZhZUtgjxVsqw2MPLYr5uG6QLetDl-QkqDwE57zQ" alt="image.png" width="610" height="98" style="margin-right: 0px"><br>
</div></div>
<div><br></div>
<div>So, they have 2 iPads and they can't sign in. </div>
<div><br></div>
<div>What should I do?</div>
<div><br></div>
<div>Thanks</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">El jue., 11 jun. 2020 a las 17:05, Marc Raya (&lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;) escribió:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
<div dir="ltr">Perfect, I will share this link with the club. <div><br></div>
<div>Thank you very much Olesia. </div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">El jue., 11 jun. 2020 a las 16:59, Les Mills International (&lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;) escribió:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div style="font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px">
	<div style="font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px">
<div>Hi Marc,</div>
<div>​<br>
</div>
<div dir="ltr">Thank you for your email. We are happy to hear that issue has been resolved.</div>
<div><br></div>
<div dir="ltr">In addition, please share this useful link with the Club on how to optimize large downloads. Since our content is quite heavy and will take some time to load:</div>
<div dir="ltr"><br></div>
<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000054280-c%C3%B3mo-optimizar-las-grandes-descargas" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000054280-cómo-optimizar-las-grandes-descargas</a></div>
<div dir="ltr"><br></div>
<div dir="ltr">We will close this ticket for now. Please don't hesitate to contact us if you need our help in future. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Warm Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608</a>
</div>
<div>
            <blockquote>
              On
              Fri, 12 Jun at  2:32 AM
              <span>,  Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">False alarm<div><br></div>
<div>The club has just called. Finally they have signed in. </div>
<div><br></div>
<div>Apparently, he told that the AV installer was introducing the password wrong. </div>
<div><br></div>
<div>Thank you very much for your help</div>
<div><br></div>
<div>Best regards, </div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">El jue., 11 jun. 2020 a las 14:21, Les Mills International (&lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;) escribió:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div style="font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px">
	<div style="font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px">
<div>Hi Marc,</div>
<div>​<br>
</div>
<div dir="ltr">Thank you for your prompt response.</div>
<div><br></div>
<div dir="ltr">We will be waiting for your updates.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Warm Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608</a>
</div>
<div>
            <blockquote>
              On
              Fri, 12 Jun at  1:16 AM
              <span>,  Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">Hi, <div><br></div>
<div>The name of the club is ORION. </div>
<div>Username: <a href="mailto:[email-masked]" style="color:rgb(1,91,167);font-size:12px" rel="noreferrer" target="_blank">[email-masked]</a>
</div>
<div>Password: Orion$2020ññ</div>
<div><br></div>
<div>As soon as I have the screenshot of the application I will send it to you. </div>
<div><br></div>
<div>Thanks</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">El jue., 11 jun. 2020 a las 14:03, Les Mills International (&lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;) escribió:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div style="font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px">
	<div style="font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px">
<div>Hi Marc,</div>
<div>​<br>
</div>
<div dir="ltr">Thank you for reaching out to us today. We are sorry to hear about the Club’s problem with login.</div>
<div><br></div>
<div dir="ltr">Could you please let us know the name of the club? And also, kindly share with us a screenshot of the application with a login error message.This will help us to investigate this issue further.</div>
<div dir="ltr"><br></div>
<div dir="ltr">In the meantime, follow the link below "What are the steps to activate my account for the first time?":</div>
<div dir="ltr"><br></div>
<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084212-what-are-the-steps-to-activate-my-account-for-the-first-time-" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084212-what-are-the-steps-to-activate-my-account-for-the-first-time-</a></div>
<div dir="ltr"><br></div>
<div dir="ltr">We look forward to hearing from you soon.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Warm Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br>
</div>
<div dir="ltr">
<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608</a>
</div>
<div>
            <blockquote>
              On
              Thu, 11 Jun at 11:52 PM
              <span>,  Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div>
<div class="MsoNormal"><span>Can you please resolve</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span></span></div>
<div> </div>
<div></div>
<div><table cellpadding="0" cellspacing="0" border="0" style="width:100%"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px">
<tbody>
<tr style="font-size:0px"><td style="padding:0px"> </td></tr>
<tr style="font-size:0px"><td align="left" style="padding:0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="padding:5px 0px 0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px">
<tbody>
<tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(0,0,1);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10px">
<td align="left" style="vertical-align:top;font-family:Arial">Nate Garven<span style="font-family:remialcxesans;font-size:1px;color:rgb(255,255,255);line-height:1px">​</span>
</td>
<td align="left" style="vertical-align:top;font-size:0px"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(122,122,122);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10px">
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial">Head of Market Implementation</td>
</tr></tbody></table></td>
</tr></tbody></table></td></tr>
<tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(122,122,122);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10px">
<td align="left" style="vertical-align:top;font-family:Arial">Les Mills International</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" id="gmail-m_6055372241243614781gmail-m_1645924676449739294gmail-m_-530709325656287014gmail-m_-5613181558125227527gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none;color:rgb(122,122,122)" rel="noreferrer" target="_blank"><strong style="font-weight:400">[email-masked]</strong></a></td>
</tr></tbody></table></td></tr>
<tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(122,122,122);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10px">
<td align="left" style="vertical-align:top;font-family:Arial">tel <a id="gmail-m_6055372241243614781gmail-m_1645924676449739294gmail-m_-530709325656287014gmail-m_-5613181558125227527gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none;color:rgb(122,122,122)" rel="noreferrer"><strong style="font-weight:400">+44 7711 907703</strong></a>
</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial">
<a href="http://www.lesmills.com/uk" rel="noreferrer" target="_blank">www.lesmills.com/uk</a><br>
</td>
</tr></tbody></table></td></tr>
</tbody>
</table></td></tr></tbody></table></td></tr>
<tr style="font-size:0px"><td align="left" style="padding:0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="left" style="padding:6px;vertical-align:top"><a href="https://www.lesmills.com/uk/clubs-and-facilities/recovery/" id="gmail-m_6055372241243614781gmail-m_1645924676449739294gmail-m_-530709325656287014gmail-m_-5613181558125227527gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2MzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8j_dfhZXFIy1OjMv27wHw43ObB-Ct0JDis7Jz-iwOi0" alt="" style="font-size: 0px"></a></td></tr></tbody></table></td></tr>
<tr style="font-size:0px"><td align="left" style="padding:0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="padding:0px 0px 30px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;line-height:normal"><tbody><tr style="font-size:0px">
<td align="left" style="vertical-align:top"><a href="http://www.lesmills.com/" id="gmail-m_6055372241243614781gmail-m_1645924676449739294gmail-m_-530709325656287014gmail-m_-5613181558125227527gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.LN_M9svwoqh6rjvuTzXsLEDWMCki1Fl8j4wCiQajVG8" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.facebook.com/LesMillsUK" id="gmail-m_6055372241243614781gmail-m_1645924676449739294gmail-m_-530709325656287014gmail-m_-5613181558125227527gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.t2NkRiHIPlHOrdRrtAD5U9oV-p73AEgwdGJJQlKq6hk" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.instagram.com/lesmillsuk" id="gmail-m_6055372241243614781gmail-m_1645924676449739294gmail-m_-530709325656287014gmail-m_-5613181558125227527gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.AxjPKN1Gwkl7jfWtJlr8k5LMDmf07PQ_VuRTGe8beNU" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.linkedin.com/company/les-mills-uk-lmuk-" id="gmail-m_6055372241243614781gmail-m_1645924676449739294gmail-m_-530709325656287014gmail-m_-5613181558125227527gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.i-A36NW49fQH18SY9Vb3dsyD2D6XsgnaCnrFSvXXpvM" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.youtube.com/user/lesmillsgroupfitness" id="gmail-m_6055372241243614781gmail-m_1645924676449739294gmail-m_-530709325656287014gmail-m_-5613181558125227527gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.5r1caIlKGzQ6FwkGb56EzEpcDTkullg0ODTxScwOmEw" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://twitter.com/lesmills" id="gmail-m_6055372241243614781gmail-m_1645924676449739294gmail-m_-530709325656287014gmail-m_-5613181558125227527gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.zSfM_HyA5gt1pd20J7WP9RbiKsPAAlChM7vTORcL0W8" alt="" style="font-size: 0px"></a></td>
</tr></tbody></table></td></tr></tbody></table></td></tr>
</tbody>
</table></td></tr></tbody></table></div>
<div style="border-style:solid none none;border-right-width:initial;border-right-color:initial;border-bottom-width:initial;border-bottom-color:initial;border-left-width:initial;border-left-color:initial;border-top-width:1pt;border-top-color:rgb(181,196,223);padding:3pt 0cm 0cm">
<div class="MsoNormal">
<b><span style="font-size:12pt;color:black"></span></b>
</div>
</div>
</div></span>
</blockquote>
</div>
</div>
</div></blockquote>
</div>
<div><blockquote>
<div></div>
</blockquote></div></span>
</blockquote>
</div>
</div>
</div></blockquote>
</div>
<div></div>
            </span>
</blockquote>
           </div>
</div>

	

</div></blockquote>
</div>
<br><div><br></div>-- <br><div dir="ltr"><div dir="ltr">
<div>
<b style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:black;background-image:initial;background-position:initial;background-repeat:initial">Marc Raya</span></b><b style="line-height:1.5"><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">Departamento de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">[email-masked]</a></span></u><br>
</div>
<div>
<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127);background-image:initial;background-position:initial;background-repeat:initial">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="http://www.lesmills.es/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">  |  </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><span style="color:rgb(5,99,193);font-family:Arial,sans-serif"><a href="http://www.lesmills.com/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">www.lesmills.com</a></span></span></u><br>
</div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><br></span></u></div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><img src="https://docs.google.com/uc?export=download&amp;id=1u0I-vxGGGQLgeow-SSGbKCoQqXwEx9UP&amp;revid=0BxUdpzWVP2BnMm9Mc1pvc2RicVZMYjlVNjZsaExPUklwb0FJPQ"><br></span></u></div>
</div></div>
</blockquote>
</div>
<br><div><br></div>-- <br><div dir="ltr"><div dir="ltr">
<div>
<b style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:black;background-image:initial;background-position:initial;background-repeat:initial">Marc Raya</span></b><b style="line-height:1.5"><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">Departamento de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">[email-masked]</a></span></u><br>
</div>
<div>
<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127);background-image:initial;background-position:initial;background-repeat:initial">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="http://www.lesmills.es/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">  |  </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><span style="color:rgb(5,99,193);font-family:Arial,sans-serif"><a href="http://www.lesmills.com/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">www.lesmills.com</a></span></span></u><br>
</div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><br></span></u></div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><img src="https://docs.google.com/uc?export=download&amp;id=1u0I-vxGGGQLgeow-SSGbKCoQqXwEx9UP&amp;revid=0BxUdpzWVP2BnMm9Mc1pvc2RicVZMYjlVNjZsaExPUklwb0FJPQ"><br></span></u></div>
</div></div>

            </span>
</blockquote>
           </div>
</div>

	

</div></blockquote>
</div>
<br><div><br></div>-- <br><div dir="ltr"><div dir="ltr">
<div>
<b style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:black;background-image:initial;background-position:initial;background-repeat:initial">Marc Raya</span></b><b style="line-height:1.5"><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">Departamento de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">[email-masked]</a></span></u><br>
</div>
<div>
<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127);background-image:initial;background-position:initial;background-repeat:initial">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="http://www.lesmills.es/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">  |  </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><span style="color:rgb(5,99,193);font-family:Arial,sans-serif"><a href="http://www.lesmills.com/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">www.lesmills.com</a></span></span></u><br>
</div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><br></span></u></div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><img src="https://docs.google.com/uc?export=download&amp;id=1u0I-vxGGGQLgeow-SSGbKCoQqXwEx9UP&amp;revid=0BxUdpzWVP2BnMm9Mc1pvc2RicVZMYjlVNjZsaExPUklwb0FJPQ"><br></span></u></div>
</div></div>

            </span>
</blockquote>
           </div>
</div>

	

</div></blockquote>
</div>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<div>
<b style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:black;background-image:initial;background-position:initial;background-repeat:initial">Marc Raya</span></b><b style="line-height:1.5"><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">Departamento de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">[email-masked]</a></span></u><br>
</div>
<div>
<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127);background-image:initial;background-position:initial;background-repeat:initial">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="http://www.lesmills.es/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">  |  </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><span style="color:rgb(5,99,193);font-family:Arial,sans-serif"><a href="http://www.lesmills.com/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.lesmills.com</a></span></span></u><br>
</div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><br></span></u></div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><img src="https://docs.google.com/uc?export=download&amp;id=1u0I-vxGGGQLgeow-SSGbKCoQqXwEx9UP&amp;revid=0BxUdpzWVP2BnMm9Mc1pvc2RicVZMYjlVNjZsaExPUklwb0FJPQ"><br></span></u></div>
</div></div>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608