Subject: Note Added - [#3610] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 14 Jun 2020 23:26:39 +0000

Hi ,    Charlotte Jansen added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3610    Subject:  Virtual App Support - Les Mills   Requester: Tommy Hart    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px"><div dir="ltr">Their network connection looks fine because they're connecting regularly once every 7 days (not intermittently).  Based on this I would have advised them that schedule updates take 20 minutes to filter through and the App must be online at the time.  They can run a diagnostics to re-establish the connection.<br><br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY5NjkzMjEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.z7GzS_Ez42eEXyZ0D0RgUvOU3QEBtkDj1UgthHBkzNI" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="36066969321"><br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY5NjkyOTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.4dXYzfJekgngE7kQAQtwAlph0AKP_xY29VFODeCmtqE" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="36066969291">
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