Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 12 Jun 2020 17:52:10 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Olesia,</div>
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<div class="MsoNormal">We were able to get it to work. Can you share with me what you see on your end? Does it still say poor internet connection?</div>
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<div class="MsoNormal">Britt</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, June 12, 2020 12:25 PM<br>
<b>To:</b> Price Brittany M &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</div>
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<strong><span style="font-size:10.0pt;color:red;background:yellow">WARNING:</span></strong><span style='font-size:10.0pt;font-family:"Times New Roman",serif;background:yellow'> This email is from an EXTERNAL source. Exercise caution.</span><span style='font-size:10.0pt;font-family:"Times New Roman",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Brittany,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your time on call today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>As discussed on phone you need to connect your iPad with stable internet source. According to our internal data iPad is offline from March 29, 2020.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>You performed a diagnostic test during a call, and it is fails with the account and scheduler. Usually it will occur if you have changed your password in the Scheduler and
 not updated the APP. Please update your APP password as follows:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>1. Unlock the lock symbol in the top right of the app.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>2. Navigate to SETTINGS.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>3. Under "Account" click on "Login with my new password".</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Try the below steps to reconnect the iPad with the scheduler:<br>
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1. On the APP unlock the padlock<br>
2. Go to Settings<br>
3. Go to Device Settings<br>
4. Go to Change Admin Password</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Try making a change to the studio name within the scheduler, does this mirror on the iPad?  If so, all is Ok.  </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it goes. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
Ticket: </span><a href="https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3614&amp;data=01%7C01%7Cbrittany.price%40franciscanalliance.org%7C6c158b83a0ab4c149c3f08d80ef580e1%7C4b843c54adae4ff29f04d9248f52101e%7C0&amp;sdata=OdgHO%2Fni%2BQYYXv0dMRKfEEZ2Q1o65Gws1Nq7IpkE4%2BI%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3614</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 13 Jun at 5:06 AM
<span class="separator">, Brittany Price &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>[email-masked]</span></a><span class="separator"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>&gt;
 wrote: </span></span>
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<span style='font-family:"Helvetica",sans-serif'>Submitted data</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The following data was submitted.</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Field name</b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Submitted data</b></div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>your name</b></div>
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<div class="MsoNormal">brittany price</div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>country</b></div>
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<div class="MsoNormal">United States</div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>zipPostal</b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>state</b></div>
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<div class="MsoNormal">IN</div>
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<div class="MsoNormal">VIRTUAL HELP</div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Question</b></div>
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<div class="MsoNormal">I need technical support</div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Customer</b></div>
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<div class="MsoNormal">Yes</div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Username</b></div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal">2194278040</div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Comments</b></div>
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<div class="MsoNormal">Please call me at the above number</div>
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<div class="MsoNormal" align="center" style="text-align:center"><b>Last_Name</b></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1025" src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIY8PmAlPnjqznoMLI4IDrVVbnJAMUNR7hjhgEAxGiGlZkp-2FIJ8Ykk9LtWqugFfdwy62jj9mqVRgw7nkfy2A-2BI9YuAAGYSjLSm9-2FHNhS6k43MBudHdNhW-2BMJmyKRiPaYhf9pHS6ra21" alt="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIY8PmAlPnjqznoMLI4IDrVVbnJAMUNR7hjhgEAxGiGlZkp-2FIJ8Ykk9LtWqugFfdwy62jj9mqVRgw7nkfy2A-2BI9YuAAGYSjLSm9-2FHNhS6k43MBudHdNhW-2BMJmyKRiPaYhf9pHS6ra2137UHtkJDZiyg1uDgrufhAtPhkgz4kwPA2Xw-3D"></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3614:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3614