Subject: Ticket re-opened - [#3614] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 12 Jun 2020 17:52:09 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#3614 – Virtual App Support – Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3614 to view the ticket.  Ticket comment    
 Hi Olesia, 

 

 We were able to get it to work. Can you share with me what you see on your end? Does it still say poor internet connection? 

 

 Britt 

 

 

 

   
 From: Les Mills International <[email-masked]> 
 
Sent: Friday, June 12, 2020 12:25 PM 
To: Price Brittany M <[email-masked]> 
Subject: Re: Virtual App Support – Les Mills 

 

 
 
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 Hi Brittany, 

 

   

 
 Thank you for your time on call today. 

 

   

 
 As discussed on phone you need to connect your iPad with stable internet source. According to our internal data iPad is offline from March 29, 2020. 

 
 
 You performed a diagnostic test during a call, and it is fails with the account and scheduler. Usually it will occur if you have changed your password in the Scheduler and 
 not updated the APP. Please update your APP password as follows: 

 

   

 
 1. Unlock the lock symbol in the top right of the app. 

 
 
 2. Navigate to SETTINGS. 

 
 
 3. Under “Account” click on “Login with my new password”. 

 

   

 
 Try the below steps to reconnect the iPad with the scheduler: 
 
1. On the APP unlock the padlock 
2. Go to Settings 
3. Go to Device Settings 
4. Go to Change Admin Password 

 

   

 
 Try making a change to the studio name within the scheduler, does this mirror on the iPad?  If so, all is Ok.   

 

   

 
 Please let us know how it goes.  

 

   

 
 Best Regards, 
Olesia 
Customer Service 
Les Mills Virtual App 

 

  
Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3614 

 

 
 
 On Sat, 13 Jun at 5:06 AM 
, Brittany Price <[email-masked]> 
 wrote:  

 

 Submitted data 

 
 The following data was submitted. 

 

 
 Field name 

 
 
 Submitted data 

 

 
 Email address 

 
 
 [email-masked] 

 

 
 your name 

 
 
 brittany price 

 

 
 country 

 
 
 United States 

 

 
 zipPostal 

 
 
 46375 

 

 
 state 

 
 
 IN 

 

 
 Text box 

 
 
 VIRTUAL HELP 

 

 
 Question 

 
 
 I need technical support 

 

 
 Customer 

 
 
 Yes 

 

 
 Username 

 
 
 [email-masked] 

 

 
 Phone 

 
 
 2194278040 

 

 
 Comments 

 
 
 Please call me at the above number 

 

 
 utm_source 

 

 
 utm_campaign 

 

 
 utm_medium 

 

 
 utm_code 

 

 
 Last_Name 

 

 

  

 

 

 
 3614:859387 

 

 

 
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