Subject: Arabic Language Test - Sultan Abdullah
From: Sultan Abdullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Jun 2020 04:17:55 -0400

| | Foreign Language Screening Test

Name | Sultan Abdullah     /  (305004) 6375377065    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will appologise to him and I will try to make him understand and explain to him the mistake that happens .

after being sorry to the customer.
i will give him two options to solve the problem . And ask him u want to cancel his order or will provide him new order with one order free and make him satisfied

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm sultan Abdullah I'm from yemen and i still standing in butcher of civil engineering  in  bagwant university after complet my corss i will start stady m_tech in project management in engineering
Also my hope to get a good job in my future in my country

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

العميل الجيد يتعامل مع البائع بشكل لائق من حيث التقيم الشامل للمنتج
أما العميل الممتاز فيقدم اقتراحات لتطوير المنتج وأيضاً لتطورير أداء الشركة ويكون منطقياً فيما
يقترحه للشركة

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1 -   القدره على فهم العميل
2 - تقديم الحلول المناسبه لكل مشكله
3 -  تقبل العميل حسب طبيعته
4 - ابتسامتي العريضه
5 - تقبل الزبون دايما على انه علئ خق

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | بعد أن انتيهيت من إختبارات الفصل الدراسي الثاني ذهبت في زيارة الى حيدر أباد وكانت رحلة ممتعة استمرت قرابة العشرين يوم وذهبت إلى كل المناطق الاثرية وأيضاً زرت كل الحدائق والمنتزهات وكان الجو مناسب جداً لان درجة الحرارة كانت معتدلة وكانت الاجواء في أغلب الأوقات ممطرة واستفدت الكثبر من الخبرات في هذة الرحلة وتعرفت على العديد من الأصدقاء وتمنيت أن تستمر الرحلة اكثر مما كان مقرر لها ولكن شاءت الظروف أن نعود أدراجنا وعدنا كانت تجربة حياتية ممتعة للغاية ولن تمحى من الذاكرة

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