Subject: Assigned to Group - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Jun 2020 16:02:56 +0000 (UTC)

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Virtual App Support - Les Mills Submitted data  The following data was submitted.  Field nameSubmitted dataEmail address [email-masked] your name Jennifer Thompson country United States state MT zipPostal 59102 Text box Virtual Cutting out Question I need technical support Customer Yes Username not sure what this one is - for our virutal system? [email-masked] Phone 4066908680 Comments When we have our system set to "On Demand" time - we are having issues with videos cutting off at about the 1/2 way mark. We thought it was just one - that maybe it was a faulty download - but now it's happened to several. We know it has for sure happened in our Studio 1 during BP 106 and 112 and Studio 2 during a cycle class. (The member that reported it didn't know which one it was!) Unsure if there are faulty downloads or if we need to change something? utm_sou
 rce utm_campaign utm_medium utm_code Last_Name https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3609