Subject: New Reply Received - FW: LMVirtual sign in
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 11 Jun 2020 15:05:38 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: LMVirtual sign in  Ticket comment <div dir="ltr">Perfect, I will share this link with the club. <div><br></div>
<div>Thank you very much Olesia. </div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">El jue., 11 jun. 2020 a las 16:59, Les Mills International (&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;) escribió:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div>Hi Marc,</div>
<div>​<br>
</div>
<div dir="ltr">Thank you for your email. We are happy to hear that issue has been resolved.</div>
<div><br></div>
<div dir="ltr">In addition, please share this useful link with the Club on how to optimize large downloads. Since our content is quite heavy and will take some time to load:</div>
<div dir="ltr"><br></div>
<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000054280-c%C3%B3mo-optimizar-las-grandes-descargas" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000054280-cómo-optimizar-las-grandes-descargas</a></div>
<div dir="ltr"><br></div>
<div dir="ltr">We will close this ticket for now. Please don't hesitate to contact us if you need our help in future. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Warm Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608</a>
</div>
<div>
            <blockquote>
              On
              Fri, 12 Jun at  2:32 AM
              <span>,  Marc &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">False alarm<div><br></div>
<div>The club has just called. Finally they have signed in. </div>
<div><br></div>
<div>Apparently, he told that the AV installer was introducing the password wrong. </div>
<div><br></div>
<div>Thank you very much for your help</div>
<div><br></div>
<div>Best regards, </div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">El jue., 11 jun. 2020 a las 14:21, Les Mills International (&lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;) escribió:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div>Hi Marc,</div>
<div>​<br>
</div>
<div dir="ltr">Thank you for your prompt response.</div>
<div><br></div>
<div dir="ltr">We will be waiting for your updates.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Warm Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608</a>
</div>
<div>
            <blockquote>
              On
              Fri, 12 Jun at  1:16 AM
              <span>,  Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">Hi, <div><br></div>
<div>The name of the club is ORION. </div>
<div>Username: <a href="mailto:[email-masked]" style="color:rgb(1,91,167);font-size:12px" rel="noreferrer" target="_blank">[email-masked]</a>
</div>
<div>Password: Orion$2020ññ</div>
<div><br></div>
<div>As soon as I have the screenshot of the application I will send it to you. </div>
<div><br></div>
<div>Thanks</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">El jue., 11 jun. 2020 a las 14:03, Les Mills International (&lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;) escribió:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div>Hi Marc,</div>
<div>​<br>
</div>
<div dir="ltr">Thank you for reaching out to us today. We are sorry to hear about the Club’s problem with login.</div>
<div><br></div>
<div dir="ltr">Could you please let us know the name of the club? And also, kindly share with us a screenshot of the application with a login error message.This will help us to investigate this issue further.</div>
<div dir="ltr"><br></div>
<div dir="ltr">In the meantime, follow the link below "What are the steps to activate my account for the first time?":</div>
<div dir="ltr"><br></div>
<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084212-what-are-the-steps-to-activate-my-account-for-the-first-time-" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084212-what-are-the-steps-to-activate-my-account-for-the-first-time-</a></div>
<div dir="ltr"><br></div>
<div dir="ltr">We look forward to hearing from you soon.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Warm Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br>
</div>
<div dir="ltr">
<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608</a>
</div>
<div>
            <blockquote>
              On
              Thu, 11 Jun at 11:52 PM
              <span>,  Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div>
<div class="MsoNormal"><span>Can you please resolve</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span></span></div>
<div> </div>
<div></div>
<div><table cellpadding="0" cellspacing="0" border="0" style="width:100%"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px">
<tbody>
<tr style="font-size:0px"><td style="padding:0px"> </td></tr>
<tr style="font-size:0px"><td align="left" style="padding:0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="padding:5px 0px 0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px">
<tbody>
<tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(0,0,1);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10px">
<td align="left" style="vertical-align:top;font-family:Arial">Nate Garven<span style="font-family:remialcxesans;font-size:1px;color:rgb(255,255,255);line-height:1px">​</span>
</td>
<td align="left" style="vertical-align:top;font-size:0px"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(122,122,122);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10px">
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial">Head of Market Implementation</td>
</tr></tbody></table></td>
</tr></tbody></table></td></tr>
<tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(122,122,122);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10px">
<td align="left" style="vertical-align:top;font-family:Arial">Les Mills International</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" id="gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none;color:rgb(122,122,122)" rel="noreferrer" target="_blank"><strong style="font-weight:400">[email-masked]</strong></a></td>
</tr></tbody></table></td></tr>
<tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(122,122,122);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10px">
<td align="left" style="vertical-align:top;font-family:Arial">tel <a id="gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none;color:rgb(122,122,122)" rel="noreferrer"><strong style="font-weight:400">+44 7711 907703</strong></a>
</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial">
<a href="http://www.lesmills.com/uk" rel="noreferrer" target="_blank">www.lesmills.com/uk</a><br>
</td>
</tr></tbody></table></td></tr>
</tbody>
</table></td></tr></tbody></table></td></tr>
<tr style="font-size:0px"><td align="left" style="padding:0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="left" style="padding:6px;vertical-align:top"><a href="https://www.lesmills.com/uk/clubs-and-facilities/recovery/" id="gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2MzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8j_dfhZXFIy1OjMv27wHw43ObB-Ct0JDis7Jz-iwOi0" alt="" style="font-size: 0px"></a></td></tr></tbody></table></td></tr>
<tr style="font-size:0px"><td align="left" style="padding:0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="padding:0px 0px 30px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;line-height:normal"><tbody><tr style="font-size:0px">
<td align="left" style="vertical-align:top"><a href="http://www.lesmills.com/" id="gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.LN_M9svwoqh6rjvuTzXsLEDWMCki1Fl8j4wCiQajVG8" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.facebook.com/LesMillsUK" id="gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.t2NkRiHIPlHOrdRrtAD5U9oV-p73AEgwdGJJQlKq6hk" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.instagram.com/lesmillsuk" id="gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.AxjPKN1Gwkl7jfWtJlr8k5LMDmf07PQ_VuRTGe8beNU" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.linkedin.com/company/les-mills-uk-lmuk-" id="gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.i-A36NW49fQH18SY9Vb3dsyD2D6XsgnaCnrFSvXXpvM" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.youtube.com/user/lesmillsgroupfitness" id="gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.5r1caIlKGzQ6FwkGb56EzEpcDTkullg0ODTxScwOmEw" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://twitter.com/lesmills" id="gmail-m_-2899682225164152603gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.zSfM_HyA5gt1pd20J7WP9RbiKsPAAlChM7vTORcL0W8" alt="" style="font-size: 0px"></a></td>
</tr></tbody></table></td></tr></tbody></table></td></tr>
</tbody>
</table></td></tr></tbody></table></div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(181,196,223);padding:3pt 0cm 0cm">
<div class="MsoNormal">
<b><span style="font-size:12pt;color:black"></span></b>
</div>
</div>
</div></span>
</blockquote>
</div>
</div>
</div></blockquote>
</div>
<div><blockquote>
<div></div>
</blockquote></div></span>
</blockquote>
</div>
</div>
</div></blockquote>
</div>
<div></div>
            </span>
</blockquote>
           </div>
</div>

	

</div></blockquote>
</div>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<div>
<b style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:black;background-image:initial;background-position:initial;background-repeat:initial">Marc Raya</span></b><b style="line-height:1.5"><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">Departamento de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">[email-masked]</a></span></u><br>
</div>
<div>
<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127);background-image:initial;background-position:initial;background-repeat:initial">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="http://www.lesmills.es/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">  |  </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><span style="color:rgb(5,99,193);font-family:Arial,sans-serif"><a href="http://www.lesmills.com/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.lesmills.com</a></span></span></u><br>
</div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><br></span></u></div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><img src="https://docs.google.com/uc?export=download&amp;id=1u0I-vxGGGQLgeow-SSGbKCoQqXwEx9UP&amp;revid=0BxUdpzWVP2BnMm9Mc1pvc2RicVZMYjlVNjZsaExPUklwb0FJPQ"><br></span></u></div>
</div></div>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608