Subject: New Reply Received - FW: LMVirtual sign in
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 11 Jun 2020 13:32:52 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: LMVirtual sign in  Ticket comment <div dir="ltr">False alarm<div><br></div>
<div>The club has just called. Finally they have signed in. </div>
<div><br></div>
<div>Apparently, he told that the AV installer was introducing the password wrong. </div>
<div><br></div>
<div>Thank you very much for your help</div>
<div><br></div>
<div>Best regards, </div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">El jue., 11 jun. 2020 a las 14:21, Les Mills International (&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;) escribió:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div>Hi Marc,</div>
<div>​<br>
</div>
<div dir="ltr">Thank you for your prompt response.</div>
<div><br></div>
<div dir="ltr">We will be waiting for your updates.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Warm Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608</a>
</div>
<div>
            <blockquote>
              On
              Fri, 12 Jun at  1:16 AM
              <span>,  Marc &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">Hi, <div><br></div>
<div>The name of the club is ORION. </div>
<div>Username: <a href="mailto:[email-masked]" style="color:rgb(1,91,167);font-size:12px" rel="noreferrer" target="_blank">[email-masked]</a>
</div>
<div>Password: Orion$2020ññ</div>
<div><br></div>
<div>As soon as I have the screenshot of the application I will send it to you. </div>
<div><br></div>
<div>Thanks</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">El jue., 11 jun. 2020 a las 14:03, Les Mills International (&lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;) escribió:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div>Hi Marc,</div>
<div>​<br>
</div>
<div dir="ltr">Thank you for reaching out to us today. We are sorry to hear about the Club’s problem with login.</div>
<div><br></div>
<div dir="ltr">Could you please let us know the name of the club? And also, kindly share with us a screenshot of the application with a login error message.This will help us to investigate this issue further.</div>
<div dir="ltr"><br></div>
<div dir="ltr">In the meantime, follow the link below "What are the steps to activate my account for the first time?":</div>
<div dir="ltr"><br></div>
<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084212-what-are-the-steps-to-activate-my-account-for-the-first-time-" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084212-what-are-the-steps-to-activate-my-account-for-the-first-time-</a></div>
<div dir="ltr"><br></div>
<div dir="ltr">We look forward to hearing from you soon.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Warm Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br>
</div>
<div dir="ltr">
<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608</a>
</div>
<div>
            <blockquote>
              On
              Thu, 11 Jun at 11:52 PM
              <span>,  Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div>
<div class="MsoNormal"><span>Can you please resolve</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span></span></div>
<div> </div>
<div></div>
<div><table cellpadding="0" cellspacing="0" border="0" style="width:100%"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px">
<tbody>
<tr style="font-size:0px"><td style="padding:0px"> </td></tr>
<tr style="font-size:0px"><td align="left" style="padding:0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="padding:5px 0px 0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px">
<tbody>
<tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(0,0,1);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10px">
<td align="left" style="vertical-align:top;font-family:Arial">Nate Garven<span style="font-family:remialcxesans;font-size:1px;color:rgb(255,255,255);line-height:1px">​</span>
</td>
<td align="left" style="vertical-align:top;font-size:0px"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(122,122,122);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10px">
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial">Head of Market Implementation</td>
</tr></tbody></table></td>
</tr></tbody></table></td></tr>
<tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(122,122,122);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10px">
<td align="left" style="vertical-align:top;font-family:Arial">Les Mills International</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" id="gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none;color:rgb(122,122,122)" rel="noreferrer" target="_blank"><strong style="font-weight:400">[email-masked]</strong></a></td>
</tr></tbody></table></td></tr>
<tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(122,122,122);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10px">
<td align="left" style="vertical-align:top;font-family:Arial">tel <a id="gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none;color:rgb(122,122,122)" rel="noreferrer"><strong style="font-weight:400">+44 7711 907703</strong></a>
</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial">
<a href="http://www.lesmills.com/uk" rel="noreferrer" target="_blank">www.lesmills.com/uk</a><br>
</td>
</tr></tbody></table></td></tr>
</tbody>
</table></td></tr></tbody></table></td></tr>
<tr style="font-size:0px"><td align="left" style="padding:0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="left" style="padding:6px;vertical-align:top"><a href="https://www.lesmills.com/uk/clubs-and-facilities/recovery/" id="gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2MzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8j_dfhZXFIy1OjMv27wHw43ObB-Ct0JDis7Jz-iwOi0" alt="" style="font-size: 0px"></a></td></tr></tbody></table></td></tr>
<tr style="font-size:0px"><td align="left" style="padding:0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="padding:0px 0px 30px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;line-height:normal"><tbody><tr style="font-size:0px">
<td align="left" style="vertical-align:top"><a href="http://www.lesmills.com/" id="gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.LN_M9svwoqh6rjvuTzXsLEDWMCki1Fl8j4wCiQajVG8" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.facebook.com/LesMillsUK" id="gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.t2NkRiHIPlHOrdRrtAD5U9oV-p73AEgwdGJJQlKq6hk" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.instagram.com/lesmillsuk" id="gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.AxjPKN1Gwkl7jfWtJlr8k5LMDmf07PQ_VuRTGe8beNU" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.linkedin.com/company/les-mills-uk-lmuk-" id="gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.i-A36NW49fQH18SY9Vb3dsyD2D6XsgnaCnrFSvXXpvM" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.youtube.com/user/lesmillsgroupfitness" id="gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.5r1caIlKGzQ6FwkGb56EzEpcDTkullg0ODTxScwOmEw" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://twitter.com/lesmills" id="gmail-m_3615032925097815544gmail-m_6787241377142913829LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2NDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.zSfM_HyA5gt1pd20J7WP9RbiKsPAAlChM7vTORcL0W8" alt="" style="font-size: 0px"></a></td>
</tr></tbody></table></td></tr></tbody></table></td></tr>
</tbody>
</table></td></tr></tbody></table></div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(181,196,223);padding:3pt 0cm 0cm">
<div class="MsoNormal">
<b><span style="font-size:12pt;color:black"></span></b>
</div>
</div>
</div></span>
</blockquote>
</div>
</div>
</div></blockquote>
</div>
<div><blockquote>
<div></div>
</blockquote></div></span>
</blockquote>
</div>
</div>
</div></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <span style="font-size:12pt;color:black">Marc Raya &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Date: </b>Thursday, 11 June 2020 at 11:36<br>
<b>To: </b>Nate Garven &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject: </b>Re: LMVirtual sign in</span>

</div>
<div></div>
<div></div>

<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">Hi Nate,</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">I don't know what is happening. I changed the provisional password to the good one and asked them to download the app and sign in with <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a> and the new
 password as always. They have tried to sign in many times and always appears the message of the incorrect username or password (but it is the same that they use to go to <a href="https://uk.lesmillsvirtual.com/" rel="noreferrer" target="_blank">https://uk.lesmillsvirtual.com/</a> )</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">We did a videoconference and I could see that they are using the correct username and password and I don't know what it is wrong. </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">Is still open the Les Mills Virtual Support team in spanish? I could ask them to call them. </div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div class="MsoNormal">El jue., 11 jun. 2020 a las 12:17, Nate Garven (&lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;) escribió:</div>
<div></div>
<div></div>
</div>
<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0cm 0cm 0cm 6pt;margin-left:4.8pt;margin-right:0cm">
<div>
<div>
<div class="MsoNormal"><span>Hi Marc</span></div>
<div></div>
<div></div>
<div class="MsoNormal">Best would be for them to go through support and they can resolve.</div>
<div></div>
<div></div>
<div class="MsoNormal">I have had a quick look at Salesforce and I can see that 3 studios have been provisioned for the account. Are they planning on having three studios?</div>
<div></div>
<div></div>
<div class="MsoNormal">I can also see they logged into one device this morning and that was online just over 90 minutes ago.</div>
<div></div>
<div></div>
<div class="MsoNormal">Be good to understand what they are doing.</div>
<div></div>
<div></div>
<div class="MsoNormal">If they are struggling with the password process get them to reset it again via the scheduler and then on the APP if they are setting up more studios use the new password and make
 sure they are using the username not their email address to login to the APP.</div>
<div></div>
<div></div>
<div class="MsoNormal">If they are now in the APP and do change the password make sure they re-login on the APP within the settings so the connection re establishes itself.</div>
<div></div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
<div class="MsoNormal">Nate</div>
<div></div>
<div></div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
<div>
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td style="padding:0cm">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:1pt"> </span></div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:0cm">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:3.75pt 0cm 0cm">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm">
<div class="MsoNormal">
<span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">Nate Garven</span><span style="font-size:1pt;font-family:remialcxesans;color:white">​</span><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(0,0,1)"></span>
</div>
<div></div>
<div></div>
</td>
<td style="padding:0cm">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)"> | </span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)">Head of Market Implementation</span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)">Les Mills International</span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)"> | </span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><strong><span style="font-family:Arial,sans-serif;color:rgb(122,122,122);font-weight:normal;text-decoration:none">[email-masked]</span></strong></a></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)">tel <a rel="noreferrer"><strong><span style="font-family:Arial,sans-serif;color:rgb(122,122,122);font-weight:normal;text-decoration:none">+44 7711 907703</span></strong></a></span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)"> | </span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(122,122,122)"><a href="http://www.lesmills.com/uk" rel="noreferrer" target="_blank">www.lesmills.com/uk</a></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:4.5pt">
<div class="MsoNormal"><span style="font-size:1pt"><a href="https://www.lesmills.com/uk/clubs-and-facilities/recovery/" rel="noreferrer" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="color:blue"><img width="652" height="163" style="width: 6.7916in; height: 1.6979in" id="gmail-m_3615032925097815544gmail-m_6787241377142913829_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2MzEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.gLz-3-uJ9fLUY_sOgJY2ADoDvTs3PovkFAFVhKIKygI"></span></span></a></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0cm">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm 0cm 22.5pt">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:1pt"><a href="http://www.lesmills.com/" rel="noreferrer" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="color:blue"><img width="155" height="30" style="width: 1.6145in; height: 0.3125in" id="gmail-m_3615032925097815544gmail-m_6787241377142913829_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2MzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.aMWHswOQWZu91TD4B1qOQHlisJqrRmcjD1hEA6Vt_3Q"></span></span></a></span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:1pt"><a href="https://www.facebook.com/LesMillsUK" rel="noreferrer" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="color:blue"><img width="24" height="30" style="width: 0.25in; height: 0.3125in" id="gmail-m_3615032925097815544gmail-m_6787241377142913829_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2MzQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.EsrnV_b6kkphVRyapXs_llNBUyVp_hIyfutDDrGFcY8"></span></span></a></span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:1pt"><a href="https://www.instagram.com/lesmillsuk" rel="noreferrer" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="color:blue"><img width="24" height="30" style="width: 0.25in; height: 0.3125in" id="gmail-m_3615032925097815544gmail-m_6787241377142913829_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2MzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HLvy-xk7f2xv9fuMOwNYgUXXKYmSXQYauBFUvacFWgA"></span></span></a></span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:1pt"><a href="https://www.linkedin.com/company/les-mills-uk-lmuk-" rel="noreferrer" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="color:blue"><img width="24" height="30" style="width: 0.25in; height: 0.3125in" id="gmail-m_3615032925097815544gmail-m_6787241377142913829_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2MzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.T5U3bUk5HJeL7de-Xl4HByAw1BNlvpOrz7uXpJ3NRkA"></span></span></a></span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:1pt"><a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="color:blue"><img width="24" height="30" style="width: 0.25in; height: 0.3125in" id="gmail-m_3615032925097815544gmail-m_6787241377142913829_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2MzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.rSehv8036_A_TNkEy4mpiH2E7yATUwn6vbesi1llAZE"></span></span></a></span></div>
<div></div>
<div></div>
</td>
<td style="padding:0cm">
<div class="MsoNormal"><span style="font-size:1pt"><a href="https://twitter.com/lesmills" rel="noreferrer" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="color:blue"><img width="24" height="30" style="width: 0.25in; height: 0.3125in" id="gmail-m_3615032925097815544gmail-m_6787241377142913829_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY3ODg2MzgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.OY2PYavk2_zlv_79Mpjx1jF6wLsb0d3olZx88K7yg7Q"></span></span></a></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(181,196,223);padding:3pt 0cm 0cm">
<div class="MsoNormal">
<b><span style="font-size:12pt;color:black">From:
</span></b><span style="font-size:12pt;color:black">Marc Raya &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Date: </b>Thursday, 11 June 2020 at 11:02<br>
<b>To: </b>Nate Garven &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject: </b>LMVirtual sign in</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">Hi Nate, </div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">I have a club who recently started with Les Mills Virtual. They changed the provisional password here  <a href="https://uk.lesmillsvirtual.com/virtual/signup" rel="noreferrer" target="_blank">https://uk.lesmillsvirtual.com/virtual/signup</a>
  </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">They can sign in the platform but when they try to sign in in the app on the iPad they can't. They said that it appears a message that the username or the password is incorrect. </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">They have tried thousands of times and they are using the correct password. </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">I don't know how to help them. </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">Club:  <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>  <br>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">Best regards, </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal">
<b><span style="font-size:9pt;font-family:Arial,sans-serif;color:black">Marc Raya</span></b><b><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray">Departamento
 de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193)"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:rgb(17,85,204)">[email-masked]</span></a></span></u>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127)">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><u><span style="font-size:9pt;color:rgb(5,99,193)"><a href="http://www.lesmills.es/" rel="noreferrer" target="_blank"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray"> 
 |  </span><u><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193)"><a href="http://www.lesmills.com/" rel="noreferrer" target="_blank"><span style="color:rgb(17,85,204)">www.lesmills.com</span></a></span></u>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-bottom:12pt"></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:9pt;color:rgb(5,99,193);border:1pt solid windowtext;padding:0cm"><b>Error! Filename not specified.</b></span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
<div class="MsoNormal">
<br>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal">-- </div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal">
<b><span style="font-size:9pt;font-family:Arial,sans-serif;color:black">Marc Raya</span></b><b><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray">Departamento
 de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193)"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:rgb(17,85,204)">[email-masked]</span></a></span></u>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127)">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><u><span style="font-size:9pt;color:rgb(5,99,193)"><a href="http://www.lesmills.es/" rel="noreferrer" target="_blank"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray"> 
 |  </span><u><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193)"><a href="http://www.lesmills.com/" rel="noreferrer" target="_blank"><span style="color:rgb(17,85,204)">www.lesmills.com</span></a></span></u>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><u><span style="font-size:9pt;color:rgb(5,99,193)"><br>
<br>
</span></u></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:9pt;color:rgb(5,99,193);border:1pt solid windowtext;padding:0cm"><img width="32" height="32" style="width: 0.3333in; height: 0.3333in" id="gmail-m_3615032925097815544gmail-m_6787241377142913829_x0000_i1025" alt="Image removed by sender."></span><u><span style="font-size:9pt;color:rgb(5,99,193)"><br>
<br>
</span></u>
</div>
<div></div>
<div></div>
</div>
</div>
</div>

            

	

<br><div><br></div>-- <br><div dir="ltr"><div dir="ltr">
<div>
<b style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:black;background-image:initial;background-position:initial;background-repeat:initial">Marc Raya</span></b><b style="line-height:1.5"><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">Departamento de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">[email-masked]</a></span></u><br>
</div>
<div>
<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127);background-image:initial;background-position:initial;background-repeat:initial">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="http://www.lesmills.es/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">  |  </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><span style="color:rgb(5,99,193);font-family:Arial,sans-serif"><a href="http://www.lesmills.com/" style="color:rgb(17,85,204)" rel="noreferrer" target="_blank">www.lesmills.com</a></span></span></u><br>
</div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><br></span></u></div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><img src="https://docs.google.com/uc?export=download&amp;id=1u0I-vxGGGQLgeow-SSGbKCoQqXwEx9UP&amp;revid=0BxUdpzWVP2BnMm9Mc1pvc2RicVZMYjlVNjZsaExPUklwb0FJPQ"><br></span></u></div>
</div></div>

           

	

<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<div>
<b style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:black;background-image:initial;background-position:initial;background-repeat:initial">Marc Raya</span></b><b style="line-height:1.5"><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">Departamento de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">[email-masked]</a></span></u><br>
</div>
<div>
<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127);background-image:initial;background-position:initial;background-repeat:initial">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |  Fax 932 115 110 </span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="http://www.lesmills.es/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">  |  </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><span style="color:rgb(5,99,193);font-family:Arial,sans-serif"><a href="http://www.lesmills.com/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.lesmills.com</a></span></span></u><br>
</div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><br></span></u></div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><img src="https://docs.google.com/uc?export=download&amp;id=1u0I-vxGGGQLgeow-SSGbKCoQqXwEx9UP&amp;revid=0BxUdpzWVP2BnMm9Mc1pvc2RicVZMYjlVNjZsaExPUklwb0FJPQ"><br></span></u></div>
</div></div>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3608