Subject: Arabic Language Test - MOHD FURQAN
From: MOHD FURQAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Jun 2020 05:43:14 -0400

| | Foreign Language Screening Test

Name | MOHD FURQAN    /  (91) 9650164221    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I apologize for the mistake made by me unfortunately then I would like to convince the customer by saying that it will not happen again. After that I will check and find out what happened actually If u address is wrong I  willquickly correct it. And I will assure the customer That your order will reach you within specified time like 15 minut or 20 minut. I will will manage a delivery boy and say him to do it quickly as soon as possible.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Name : MOHD FURQAN
Father Name : Mr ABDUL AZIZ
Education : Master in Arts
Profession: Student
Address : E-77 NEHRU Camp near Mother Dairy Patpar Ganj I P extension New Delhi 110092

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good customer is that whom we can satisfy hardly  on the other great customer we  can satisfy them and be make them loyal for our service.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | First thing that I have language skill to deal with customers. And I have a dream to work in customer service because I will take new challenges in daily life that make me very sincere and responsible to takle new challenges.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I am very lovable to the environment  I always like to travel hilly region.  I made a plan to go Dharamshala in uttaranchal in 2016 and I went there. This was first time  I went to the hill station.  I was  very passionate to see and meet Dalai Lama and his shrine there  but unfortunately I couldn't meet him but I went his temple I sent different kind of worship I shocked because I had never seen this kind of worship. The devotees performing his religious practices laying down of temple floor and moving around.  I took lots of pictures of that seen  I enjoyed Dharamshala journey.  I went lands down in uttarncahal Hot-spot of water fall of uttaranchal I took a bath there It delighted my interior soul. I went also Himachal central university in Dharamshala near by Dharamshala cricket stadium I purchased some book there and enjoyed a match there. And I took some handicraft which shows the rituals of people habitating in hilly area. After spending a week I returned home.

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