Subject: Re: LSM Joining Case Test - Mehar Mehra
From: Mehar Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Jun 2020 07:17:23 -0400

| | LSM Joining Case Test

Name | Mehar Mehra
E-mail | [email-masked]
Phone Number | (91) 9717955653
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Dear Customer,

You should expect to receive your tickets, including e-tickets, in the week leading up to the event as event organisers typically issue tickets very close to the event date, very often the week of the event.

If you purchased Instant Download e-tickets, they will be available to print almost immediately.

You can track the status of your order under the Purchases section.

Ways to ensure you receive your tickets on time:

- Ensure the delivery address is correct.

- Ensure you choose a delivery address where someone will be available to sign for your delivery, such as a work address.

- If you are travelling to the event, add your travel address and expected departure date as soon as possible and we'll make sure your tickets are shipped to the right place.

- Please ensure that the phone number on your account is correct in case we need to contact you.

I hope this answers your question and you have a great time at Lady Gaga!

Sincerely,
Customer Service Team
(Company Name)

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A great customer service team ensures customer satisfaction to the fullest. Certain ways to attain this are by following up or taking feedbacks for the services rendered, having a set scale/bar/protocol for the executives to follow to avoid confusing the customers if they interact with different executives, be quick and efficient with solutions (every customer loves a quick resolution to their problems) and so on. A good customer service team becomes a great one when it attains such qualities to run the organisation.

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