Subject: Tech Support Candidate - Sandeep Bhardwaj
From: Sandeep Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Jun 2020 10:02:17 -0400

| | Tech Support Test

Name | Sandeep Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 8368719091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi Shahdara

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | LEVEL 2 SPECIALIST | AUG 19 | 31 K
Previous Employer 1 | ECHOSOFT | SR.TECH SUPPORT | SEP 18 | 30 K
Previous Employer 2 | DELL | CLEINT SUPPORT | MAY 17 | 27 K

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user I will follow few steps:

1. Refresh the web browser.
2. Delete the cookies and history of the browser.
3. win+r - type - inetcpl.cpl- advance - reset the browser.
4. I will check the website runs in the other browser or not, if it runs in other browser I will uninstall and reinstall the faulty browser.
5. If website does not run in other browsers too, I will go to etc folder in computer and edit the hosts file.

by using these steps I am sure website will run fine.

What according to you is difference between Bluetooth and Wifi?

Bluetoon and WIFI both share the same band, 2.4 Ghz but are designed for different purposes. Wi-Fi also can operate on the 5 Ghz band (802.11A).

Bluetooth has a shorter range, a max of about 30 feet (10 meters) or so, and is mostly used for connecting wireless devices such as keyboards, mice, headphones, speakers, etc. to phones, computers, smart televisions, motor vehicles, tablets, etc. Under the right conditions and hardware, bluetooth could also tether an internet connection at a lower speed.

Wi-Fi on the other hand is mostly used to connect wireless devices to a network, including the internet. This includes phones, computers, smart televisions, printers, tablets, tablets, etc. The speed and range of Wi-Fi is much greater than bluetooth. Speeds of several Gbps and ranges approaching a mile are possible with the right location, internet service plan and antenna. Typical ranges vary between 60 feet (20 meters) and 300 feet (100 meters).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service – Your customer is not happy with a product/service and wants to return it or get a refund. You willingly accept the return less any restocking or trouble it causes you.
Great Customer Service – You not only graciously accept the return but let the customer know you will waive all fees associated to ensure that their experience is a good one. You then suggest alternative products/services that might fit them based on their feedback on the initial experience.

Good Customer Service – You are on the phone with a customer and another customer walks in your office. You whisper to the customer standing in front of you that you will be right with them while you finish your call. They wait 5 minutes.
Great Customer Service – You tell the person on the phone to hold for one moment and you will be right back with them. You greet the customer in front of you and quickly assess their needs. If you can help within 15 seconds, do it. If not, explain you need XX minutes to finish the call you are on (they already know you are on the phone) and will be right with them. You return to your call, apologize for putting them on hold, and finish helping the caller.

What according to you makes you a good candidate for customer service or technical support job?

According to me I think if you have full knowledge of the technical expertise your customer will be super happy.

If you have active listening, patience , full knowledge of a product you are dealing with , empathy and ready to support , a customer will be super happy.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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