Subject: Arabic Language Test - Shakir Ali
From: Shakir Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Jun 2020 04:53:40 -0400

| | Foreign Language Screening Test

Name | Shakir Ali    /  (+91) 9899969886    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all, I will ask his pardon or forgiveness for the the mistake that I made. I will ask him for his correct address then I will get his order delivered as soon as I could.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Shakir Ali from Chandan Hola Delhi.
I did my graduation in Arabic language from Jamia Millia Islamia. I can translate from English to Arabic and from Arabic to English. I also have a diploma in Modern Arabic language and translation.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

The difference between good and great customer service is:
Good service is to satisfy the customer but great service is to satisfy the customer as soon as possible.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

The key requirements that I have to become a right candidate for customer service job:

1 - Detail knowledge about the product or services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Last summer vacations, I visited a historical city, Delhi with my some relatives who came to Delhi for visiting delhi's historical places. It was an adventurous and exciting experience. Delhi has been known by different names during different periods. In an ancient period it was known as Indraprastha, medieval times it was known as Tughlaqabad. In Delhi, there are many monuments which are known for its history.

There is the Red Fort, Jama Masjid, Humayun Tomb, Jantar Mantar and Qutub Minar which makes the Delhi rich is history and glorious past of India is narrated through these monuments. Whereas, there are many wonders of modern time such as Rashtrapati Bhawan, parliament, Lotus temple and so forth.

Delhi's landmark is Red Fort which is built on the bank of Yamuna River. Shahjahan built the red fort, wherein he had a meeting with the public in one of its portion. Also, in modern time the prime minister of India hosts the flag of India at the red fort on every independence day.

Another major landmark of Delhi is India Gate which was built in the memory of soldiers who lost their lives during the first world war. India Gate is extended into the greater area and has become the picnic spot for people and tourists. Lastly, Delhi has become a major tourist attraction point as it is developed with the metro rails, museums, and center of shopping.

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