Subject: Note Added - [#3591] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 05 Jun 2020 16:18:28 +0000 (UTC)

Hi ,    Amanda Hetherington added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3591    Subject:  Virtual App Support - Les Mills   Requester: Jan Vasys    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">FYI, this partner is still having trouble and reached out to the US office. See below for our email thread with them. I will be leaving the office for the weekend at 3pm CST today, so if you don't get another note from me before that time, please respond to the latest message in this ticket and assist Jan:</div>
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<div>Thanks, Julie! I see the same thing in the scheduler – the iPads tied to Group A and Group B are synced, but there is no iPad linked to the Spin studio. My questions in my last email still stand. J</div>
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<strong>Amanda Hetherington</strong> | Customer Experience Specialist – National Accounts</div>
<div>Les Mills US | <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<div>363 W Erie St, Suite 200 | Chicago</div>
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<div><a href="https://www.lesmills.com/us/clubs-and-facilities/re-set-hub/" rel="noreferrer"><img width="624" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjYzOTAxNzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.3Ly_VxLxh3BP-F7POau_rSJdhUjuHqUZ_5qUCDEZ0Gk" class="fr-fic fr-dii" data-id="36066390179"></a></div>
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<strong>From:</strong> Julie Schumann &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Sent:</strong> Friday, June 5, 2020 11:14 AM<br><strong>To:</strong> Amanda Hetherington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jan Vasys &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Cc:</strong> Kyle Morgans (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Subject:</strong> RE: The Atlantic Club</div>
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<div>Hi Amanda,</div>
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<div>I mistyped the password, it is Bodypump100!</div>
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<div>Apologies!</div>
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<div>Julie Schumann | Customer Experience Specialist | Les Mills US</div>
<div>Direct: 312.445.9740 | <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<div><a href="https://www.lesmills.com/us/clubs-and-facilities/re-set-hub/" rel="noreferrer"><img width="642" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjYzOTAxNzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.NkYQP7MQXuC_igy1YGkmCiQJQmEfbaKilztASeDTGLc" class="fr-fic fr-dii" data-id="36066390175"></a></div>
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<strong>Looking for Les Mills Virtual App Support?  - </strong><a href="https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support/" rel="noreferrer">https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support/</a>
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<strong>From:</strong> Amanda Hetherington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Sent:</strong> Friday, June 5, 2020 9:24 AM<br><strong>To:</strong> Julie Schumann &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jan Vasys &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Cc:</strong> Kyle Morgans (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Subject:</strong> RE: The Atlantic Club</div>
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<div>Hi Jan,</div>
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<div>I just tried logging in to investigate and got the error message: “Sorry, you have entered an incorrect username or password.” Could you please provide the updated scheduler password?</div>
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<div dir="ltr">Also, can you please confirm how many total iPads you have? I see that one iPad is linked to Group A, one iPad is linked to Studio 15 (Group B), and no iPad is linked to Studio 16 (Spin). If you’re looking to have three studio schedules, you’ll need three total iPads and you’ll need to log in to the Les Mills Virtual app on the third iPad. If you’ve tried that on the third iPad and it hasn’t worked, can you please provide a screenshot?</div>
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<div>Lastly, what specific issues are you having with Group B? Please provide a screenshot for that issue as well.</div>
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<div>Thank you!</div>
<div>Amanda</div>
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<div>
<strong>Amanda Hetherington</strong> | Customer Experience Specialist – National Accounts</div>
<div>Les Mills US | <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
</div>
<div>363 W Erie St, Suite 200 | Chicago</div>
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<div><a href="https://www.lesmills.com/us/clubs-and-facilities/re-set-hub/" rel="noreferrer"><img width="624" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjYzOTAxODAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6qD1ZFXaPUAZcKuCRknZk8VxRl12m6CmvGto6CWS3Qo" class="fr-fic fr-dii" data-id="36066390180"></a></div>
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<strong>From:</strong> Julie Schumann &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Sent:</strong> Friday, June 5, 2020 9:16 AM<br><strong>To:</strong> Jan Vasys &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Cc:</strong> Kyle Morgans (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Amanda Hetherington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Subject:</strong> RE: The Atlantic Club</div>
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<div>Okay, I just did that and it didn’t seem to work. I’m copying in another person now who may be able to assist.</div>
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<div>Amanda, can you help us figure out what is happening? We have deleted the studios on the LM end, and created new, but when we sign in, they show up as Studio 15 and 16 despite me originally naming them Group B and Cycle.</div>
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<div>Username: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<div>Password: Bodypump100</div>
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<div>Julie Schumann | Customer Experience Specialist | Les Mills US</div>
<div>Direct: 312.445.9740 | <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
</div>
<div><a href="https://www.lesmills.com/us/clubs-and-facilities/re-set-hub/" rel="noreferrer"><img width="642" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjYzOTAxNzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.4NWGuBIhX3ttE6PeeJnBVyS7A9D-U6p0sYSjDTzZ2V0" class="fr-fic fr-dii" data-id="36066390176"></a></div>
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<strong>Looking for Les Mills Virtual App Support?  - </strong><a href="https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support/" rel="noreferrer">https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support/</a>
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<strong>From:</strong> Jan Vasys &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Sent:</strong> Friday, June 5, 2020 8:30 AM<br><strong>To:</strong> Julie Schumann &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Cc:</strong> Kyle Morgans (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Subject:</strong> RE: The Atlantic Club</div>
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<div>For our Wall location, we need 3 studios.</div>
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<div>Group A is set up and working but we are having issues with spin and now Group B.</div>
<div>If you could delete and set those 2 up again, would be appreciated.</div>
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<div>Kyle is onsite today so would like to work through our issues and move on.</div>
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<div>Thanks!</div>
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<strong>From:</strong> Julie Schumann [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]<br><strong>Sent:</strong> Friday, June 05, 2020 9:29 AM<br><strong>To:</strong> Jan Vasys &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Subject:</strong> RE: The Atlantic Club</div>
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<div>Hi Jan,</div>
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<div>Can you explain what you need done exactly? Do you need 2 or 3 studios?</div>
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<div>Thanks,</div>
<div>Julie</div>
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<div>Julie Schumann | Customer Experience Specialist | Les Mills US</div>
<div>Direct: 312.445.9740 | <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
</div>
<div><a href="https://www.lesmills.com/us/clubs-and-facilities/re-set-hub/" rel="noreferrer"><img width="642" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjYzOTAxNzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.zYk_VB7Ok4GdHK1NdEHt9-Ar5LyulkrlbZXeF6Kvaic" class="fr-fic fr-dii" data-id="36066390177"></a></div>
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<strong>Looking for Les Mills Virtual App Support?  - </strong><a href="https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support/" rel="noreferrer">https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support/</a>
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<strong>From:</strong> Jan Vasys &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Sent:</strong> Friday, June 5, 2020 7:08 AM<br><strong>To:</strong> Julie Schumann &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong>Subject:</strong> The Atlantic Club</div>
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<div>Spoke to support, but still having issues with ipads.</div>
<div>Would it be possible to remove studio 10 &amp; 11 and start over.</div>
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<div>A is working fine.</div>
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<div>Sorry for all of this.</div>
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<div><img width="269" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjYzOTAxNzgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.agtp4FtVzaM43armAP-eq7qcG7yVK5bNMGsufcTGmOA" alt="cid:[email-masked]" class="fr-fic fr-dii" data-id="36066390178"></div>
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<strong>Jan Vasys </strong>  |  Sr. Director - Finance</div>
<div> The Atlantic Club  |  <a href="http://www.theatlanticclub.com/club/scripts/section/section.asp?NS=HP" rel="noreferrer">www.t</a><a href="http://www.theatlanticclub.com/club/scripts/section/section.asp?NS=HP" rel="noreferrer">heatlanticclub.com</a>
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<div>1904 Atlantic Avenue, Manasquan, NJ 08736</div>
<div>D 732.292.4363  |  M 732.223.2100</div>
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