Subject: Re: LSM Joining Case Test - Gaurav Kumar Gautam
From: Gaurav Kumar Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Jun 2020 05:44:16 -0400

| | LSM Joining Case Test

Name | Gaurav Kumar Gautam
E-mail | [email-masked]
Phone Number | (91) 8869060390
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select blurb 2 because customer has more options like e-ticket and address change which is reliable, to get resolve her issue.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

-Good customer service is all about doing their job and great customer service is loving his job

- Good service results in clearing the issue and great service add a goodwill in the future terms towards the company

- good service meet the expectations and great service enhance the expectations in the terms of time and quality.

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