Subject: Re: LSM Joining Case Test - Rajat Gupta
From: Rajat Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Jun 2020 04:28:14 -0400

| | LSM Joining Case Test

Name | Rajat Gupta
E-mail | [email-masked]
Phone Number | (201301) 9315831068
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected blurb 4 because customer was traveling within 2 days and wanted the ticket to get delivered at hotel and in blurb we have answered the query how to the customer can update address .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service according to me means to  satisfy the customer .
Great customer service is not only satisfy the customer but also giving assurance and maintaining the loyalty .

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