Subject: Re: LSM Joining Case Test - Naman Goel
From: Naman Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Jun 2020 03:17:46 -0400

| | LSM Joining Case Test

Name | Naman Goel
E-mail | [email-masked]
Phone Number | (91) 9711118802
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The Blurb 4 is selected because the representative provides the proper information in case of customer travelling . Therefore customer can change the details of the address as well can update the information regarding the person available to receive the tickets.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is basically providing the correct information or solution to the customer however a great customer service comes with the interpersonal skills ,soft talking , polite behaviour and understanding the problem of customer and solving it .

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