Subject: Tech Support Candidate - Pradeep Maurya
From: Pradeep Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Jun 2020 11:24:23 -0400

| | Tech Support Test

Name | Pradeep Maurya
E-mail | [email-masked]
Phone Number | (91) 9115361672
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Subhash nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cannaught plaza restraunt pvt. Ltd | Executive | 30/11/2019 | 14500
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Some step to troubleshoot the problem are:-
1-check internet connection properly connected to device or not.
2-thenafter, restart the system and update the browser.
3-check ip adddess&vpn connection that can be expire or not.
4-check malware in your system & detect them.
5-open file or site in other browser.

What according to you is difference between Bluetooth and Wifi? | Basic difference between Bluetooth & wifi are:Bluetooth & wifi provide wireless communication and uses radio signal for doing so. Bluetooth connect short range devices for sharing data, while WiFi provide high speed internet access. Bluetooth have limited number of devices but wifi provides access to more number of users. Bluetooth is fairly simple to use&switching between devices is easier, WiFi is more complex and require configuration of hardware & software.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer services are
1-To good customer who visit at your place or site you respond there query after finishing the work & great customer service is you respond quickly to hold the work.
2-Good customer-when he/she is on the phone and ask a question but you don't know the answer you hold them for sometime & find the answer, while great customer ask the question but you don't know the answer but you will explain the answer & you know their time is valueable so you offer them to hold the phone or call right back. You call back within minutes with answer. Letting know him priority matter.
3-good customer can irritate for some reason but you deal with it. While they are being offensive but you work on it. Great customer have some irritation for some reason,first you oplogize & take responsibility and resolve quickly.

What according to you makes you a good candidate for customer service or technical support job?

Some  qualities of good candidate for customer support or technical support job are:-
1-good communication skill both in speaking & writing.
2-have patience to handle any situation
3-good listener
4- being tech - savvy
5-hard working
6-have capacity&willingness to learn

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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