Subject: Tech Support Candidate - Piyush Sindhu
From: Piyush Sindhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Jun 2020 06:04:18 -0400

| | Tech Support Test

Name | Piyush Sindhu
E-mail | [email-masked]
Phone Number | (+91) 7982860904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi , pashim vihar , meera bagh , gh 5 and 7

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Networkbulls technologies | Network engineer | On hold | 20100
Previous Employer 1 | Webonflex | Support executive (voice and accent trainer) | 5 Jan 2018 | 15600
Previous Employer 2 | RFS | Technical support Engineer | 29 Dec 2017 | 12500

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First = I will verify the WiFi/ Lan connectivity (make it enable)

Second = I will verify the internet reachability through CMD by ping google DNS IP (8.8.8.8 , 8.8.4.4)

Third = I will verify Browser capabilities for reaching the link(URL)-WWW.ndtv.com or for application layer http(80) or https (447)

That will be my trouble shooting as an computer user.

What according to you is difference between Bluetooth and Wifi?

Bluetooth = 1- slow (according to wifi)
2- less security
3- less flexible
4- requires low bandwidth

WiFI = 1 - very fast (depends on bandwidth)
2- high security (WPS , WPA , WPA2 etc)
3- flexible
4- requires high bandwidth for performance

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Well According to me an Good customer service is, in which costomer is satisfied for the services he/she has paid for and believe his investment was in right place/organization

But

An Great customer service means customer is satisfied + willing to continue the services with same place/organization and the services of the company has met customer's  expectations.

What according to you makes you a good candidate for customer service or technical support job?

1 - Patience
2 - learning skills
3 - flexibility
4 - Good knowledge in networking domain
5 - Good English

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |