Subject: Tech Support Candidate - Raghav Bansal
From: Raghav Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Jun 2020 05:13:51 -0400

| | Tech Support Test

Name | Raghav Bansal
E-mail | [email-masked]
Phone Number | (91) 9717267794
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | Webimprints | Cyber Security Researcher | January 29 2020 | 10000
Previous Employer 2 | N/A | N/A | N/A | N/A

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If website is not opening. I will try to ping that particular website. For that open Command prompt and type ping ndtv.com. If i am getting reply from that website. It means website is working. I will try open website in incognito mode. Because incognito mode does store any cache and cookies. If website opens in incognito tab. Then i will clear cache and cookies from browser and website will open. In some circumstances, company does not allowed to clear the cache and cookies. I will install another browser and in that website will definitely open.
What according to you is difference between Bluetooth and Wifi? | bluetooth works on between two or more devices which are near to each other. Bluetooth is much secure as compare to wifi. Because wifi is mostly connected to internet. But bluetooth does not need any internet as it works locally.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service generally helps on very basic ways. But in great customer service, where employee listen to their customer problem very carefully. And help them step by step.
What according to you makes you a good candidate for customer service or technical support job? | I had been as security blogger from last 1 year. In my last company i had served clients as network security consultant where i use to solve their daily problems related tech support. In technical support internet issues, software issues, configuring local systems. Maintaining data what company has provided. I can do technical support role/
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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