Subject: New Reply Received - Need help logging in
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 01 Jun 2020 19:04:23 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Need help logging in  Ticket comment <div>Sorry, I think that last screenshot was blurry. This is the login info I received. </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjYwMDkwNjUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.5PLw9AGNzO1GVcMitU4fl-QJqmCBpqTjjKwxzBlh_qU"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Jun 1, 2020, at 3:02 PM, Rise Fitness &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Here is the login info I <div>&lt;image0.png&gt;</div> <div>
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<br><blockquote>On Jun 1, 2020, at 1:53 PM, Les Mills International &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi <span style='color: rgb(24, 50, 71); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>Gillian</span>,</div>
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<div dir="ltr">Thanks for the screenshot, and we are sorry to hear that the problem is still not resolved.</div>
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<div dir="ltr">I checked your temporary password and it operational. As I can see you are selecting the right option for signing in through scheduler.</div>
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<div dir="ltr">Could you please share with us a screenshot of the error message and the temporary password which you have received in the onboarding email. </div>
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<div dir="ltr">We will try to replicate the issue at our end and help you further.<br>
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<div dir="ltr">Best Regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3587" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3587</a>
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              Tue, 2 Jun at  6:12 AM
              <span class="separator">,  Rise Fitness &lt;[email-masked]&gt;  wrote:
              <div>It says “login failed", however I am copying directly for the welcome email I received.</div>
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<img id="0B163BA5-122F-43A3-A2F9-E501588505BA" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjYwMDA1NDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8G0aViHYeAueQHBl9K1lHI4bJXlbsWxRrG1UMk1i4Bc" class=""><br class=""><div>
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<div>On Jun 1, 2020, at 12:53 PM, Les Mills International &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div dir="ltr" class="">Hi Gillian,</div>
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<div dir="ltr" class="">Thank you for your prompt response.</div>
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<div dir="ltr" class="">Please find the link below how to set up your account:</div>
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<div dir="ltr" class=""><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084212-what-are-the-steps-to-activate-my-account-for-the-first-time-" rel="noreferrer" class="">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084212-what-are-the-steps-to-activate-my-account-for-the-first-time-</a></div>
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<div dir="ltr" class="">If you still cannot log into your account, share with us a screenshot of the error message that you receive.</div>
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<div dir="ltr" class="">We look forward to hearing from you.<br class=""><br class="">Best Regards,<br class="">Olesia<br class="">Customer Services<br class="">Les Mills Virtual App<br class=""><br class="">Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3587" rel="noreferrer" class="">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3587</a>
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              On
              Tue, 2 Jun at  5:42 AM
              <span class="separator">,  Rise Fitness &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div class="">Our username is <a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>
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<div class="">Gillian<br class=""><br class=""><div dir="ltr" class="">Sent from my iPhone</div>
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<div class="">On Jun 1, 2020, at 12:40 PM, Les Mills International &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class=""><br class="">
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<div dir="ltr" class="">​Hi Gillian,<br class=""><br class="">​Thank you for reaching out to us.<br class="">​<br class="">Please share your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example - <a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>)</div>
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<div dir="ltr" class="">We look forward to hearing from you.<br class=""><br class="">Best Regards,<br class="">Olesia<br class="">Customer Services<br class="">Les Mills Virtual App<br class=""><br class="">Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3587" rel="noreferrer" class="">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3587</a>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3587