Subject: Tech Support Candidate - Shailja Singh
From: Shailja Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Jun 2020 07:21:34 -0400

| | Tech Support Test

Name | Shailja Singh
E-mail | [email-masked]
Phone Number | (+91) 8826556028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | |
Previous Employer 1 | Wipro | Project Engineer | December, 2018 | 17000
Previous Employer 2 | IEnergizer | Senior Customer Service Executive | April, 2020 | 28000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check whether the internet connection is available or not.

2. If the internet is working fine then we can try by deleting the cache of the browser.

3. There is also a possibility that the site is restricted. So we can check that also.

4. The site can also be open using any proxy.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to connect different devices without using any cables or wires whereas WiFi is used to access the internet on any device.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between good and great customer service is that good customer service means that the executive is barely focusing on the customer's satisfaction. But great customer service implies that the service provider not only focusing on how much the customer is satisfied but also he/she is reliable and always there to resolve the issue as quickly as possible so that the customer remains devoted.

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener. I always try to understand what exactly the issue is before taking any steps.
I am helpful, soft spoken. I am also a team builder.
I can learn all the troubleshooting steps for any application no matter how many they are.
I can use my previous experience to satisfy the customer and keep them loyal.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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