Subject: Tech Support Candidate - Ankur Poswal
From: Ankur Poswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 May 2020 01:47:05 -0400

| | Tech Support Test

Name | Ankur Poswal
E-mail | [email-masked]
Phone Number | (+91) 7988467787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | N A | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Verify that a problem actually exists.
2) Isolate the cause of the problem.
3) Correct the cause of the problem.
4) verify that problem has been corrected.
5) Follow up to prevent future.

What according to you is difference between Bluetooth and Wifi? | The main difference is that bluetooth is primarily used to connect devices without using cables, while wi-fi provides high speed acess to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main diff. b/w providing "good" customer service "great" customer service is that, in the former , you are probably only keeping your customers satisfied, while in the latter, you are not only keeping them satisfied , you are also keeping them loyal, this is a very imp. distinction & one that many services providers do not always get.
What according to you makes you a good candidate for customer service or technical support job? | Good customer service is ensuring that every customer is satisfied. This is done by answering their questions, resolving problems and dealing with complaints. The goal is that each customer leaves with a positive impression of the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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