Subject: Tech Support Candidate - Abhay Gusain
From: Abhay Gusain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 May 2020 07:35:13 -0400

| | Tech Support Test

Name | Abhay Gusain
E-mail | [email-masked]
Phone Number | (201009) 8586013384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Astu software | desktop support engineer | 05-03-2020 | 21000
Previous Employer 1 | ienergizer | it executive | 07-08-2019 | 15500
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: I will check this same website in another browser.
Step2: I will clear the cache and history after that i will check it again.
Step3:i will trace the link using the command tracert -d and check that trace will going outside our network or not.

What according to you is difference between Bluetooth and Wifi?

Both are different
Bluetooth is used for to connect external device like wireless speaker and headset.
Wifi is used to provide high speed access to the internet

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the main difference between providing good customer service and delivering great customer service is that you are probably keeping your customers satisfied while in the great customer service you are not only keeping them satisfied you are also keeping them loyal.
What according to you makes you a good candidate for customer service or technical support job? | Because my experience and skills match the job profile
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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