Subject: Response time SLA violated - problem
From: [email-masked]
To: [email-masked]
Date: Thu, 28 May 2020 18:23:12 +0000

Hi,  There has been no response from the helpdesk for a ticket. The first response was due by 
                        07:22 AM TOT today.  Ticket Details:   Subject - problem  Requestor - [email-masked]  This is an escalation email from Les Mills International https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3582