Subject: Reseller, Bulk RMA cases
From: EPOS Global Support <[email-masked]>
Cc: Ashish <[email-masked]>
Date: Thu, 28 May 2020 00:10:55 +0000

##- Please type your reply above this line -##

You are registered as a CC on this support request (83206). Reply to this email to add a comment to the request.

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Matthew Broadley, May 28, 2020, 12:10:54 AM UTC (private)

**Ashish**​ Please open a new case with the additional units.

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Pudis Pumhiran, May 25, 2020, 10:18:21 AM UTC

Hi All

I have to update RMA case about model GSP 370 now total is 4 PCs. Please see details as below.

Product (Code) Product (Name) Serial Detail End of warranty
Year / Month
4044155246636 SENNHEISER HEADSET GAMING GSP 370 WIRELESS : 508364 429003616 USBส่งสัญาณมองไม่เห็น 2022/03
4044155246636 SENNHEISER HEADSET GAMING GSP 370 WIRELESS : 508364 429000984 Cant sound 2022/04
4044155246636 SENNHEISER HEADSET GAMING GSP 370 WIRELESS : 508364 429003792 Mic Malfunction 2021/12
4044155246636 SENNHEISER HEADSET GAMING GSP 370 WIRELESS : 508364 429003675 Cant sound 2021/12

And Would you please update about this.

 !(https://eposaudio.zendesk.com/attachments/token/7XJRoXGd5hpwsHv60UKEzj1lB/?name=sennheiser.jpg)

Thank you.

ในวันที่ ศ. 22 พ.ค. 2020 เวลา 10:53 Pudis Pumhiran <[email-masked]> เขียนว่า:

> Hi All
>
>
> I have RMA update about model GSP 370 x 3 PCs. Please see details below
>
>
>
> !(https://eposaudio.zendesk.com/attachments/token/CGB6na04ewlE5iGXLlemW5Swv/?name=1590119544979.jpg)
>
>
>
> Thank you.
>
>
>
>
>
> ในวันที่ อ. 19 พ.ค. 2020 เวลา 09:28 Pudis Pumhiran <[email-masked]> เขียนว่า:
>
> > Please update.
> >
> >
> > Thank you.
> >
> >
> > ---------- Forwarded message ---------
> > จาก: **Pudis Pumhiran** <[email-masked]>
> > Date: อ. 19 พ.ค. 2020 เวลา 09:27
> > Subject: Re: [Request received] EPOS , RMA Case lot 2
> > To: EPOS Global Support <[email-masked]>
> >
> >
> >
> >
> > Hi All
> >
> >
> > Please see receipt as attached.
> >
> >
> >
> > Thank you.
> >
> >
> >
> > ในวันที่ อ. 12 พ.ค. 2020 เวลา 14:18 EPOS Global Support <[email-masked]> เขียนว่า:
> >
> > --
> > --
>
> --

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Ashish, May 22, 2020, 8:36:58 AM UTC (private)

**_LEVEL 2 - NEXT ACTION_**

**What**: Checking order #
**Who**: CS
**When**: 290520​

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Pudis Pumhiran, May 22, 2020, 3:53:41 AM UTC

Hi All

I have RMA update about model GSP 370 x 3 PCs. Please see details below

 !(https://eposaudio.zendesk.com/attachments/token/Qd2j2vHzx405h9bmYIydnKEP8/?name=1590119544979.jpg)

Thank you.

ในวันที่ อ. 19 พ.ค. 2020 เวลา 09:28 Pudis Pumhiran <[email-masked]> เขียนว่า:

> Please update.
>
>
> Thank you.
>
>
> ---------- Forwarded message ---------
> จาก: **Pudis Pumhiran** <[email-masked]>
> Date: อ. 19 พ.ค. 2020 เวลา 09:27
> Subject: Re: [Request received] EPOS , RMA Case lot 2
> To: EPOS Global Support <[email-masked]>
>
>
>
>
> Hi All
>
>
> Please see receipt as attached.
>
>
>
> Thank you.
>
>
>
> ในวันที่ อ. 12 พ.ค. 2020 เวลา 14:18 EPOS Global Support <[email-masked]> เขียนว่า:
>
> --
> --

--

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Ashish, May 19, 2020, 9:51:05 AM UTC (private)

**_LEVEL 2 - NEXT ACTION_**

**What**: Waiting for order number
**Who**: Customer service
**When**: 290520​

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Ashish, May 19, 2020, 9:50:01 AM UTC

Dear Pudis,

Thank you for your email.

We are handling the request and will inform you as soon as we have an order number.

In the meantime, please let me know if I can help you with anything else.

Regards,
Ashish
EPOS Global Support

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Pudis Pumhiran, May 19, 2020, 2:28:47 AM UTC

Please update.

Thank you.

---------- Forwarded message ---------
จาก: **Pudis Pumhiran** <[email-masked]>
Date: อ. 19 พ.ค. 2020 เวลา 09:27
Subject: Re: [Request received] EPOS , RMA Case lot 2
To: EPOS Global Support <[email-masked]>

Hi All

Please see receipt as attached.

Thank you.

ในวันที่ อ. 12 พ.ค. 2020 เวลา 14:18 EPOS Global Support <[email-masked]> เขียนว่า:

--
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Attachment(s):
Sennheiser 11-05-2020.rar - https://eposaudio-gaming.zendesk.com/attachments/token/MUDkaFlYSw4koSqmTXieEb0xY/?name=Sennheiser+11-05-2020.rar

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Pudis Pumhiran, May 19, 2020, 2:27:45 AM UTC

Hi All

Please see receipt as attached.

Thank you.

ในวันที่ อ. 12 พ.ค. 2020 เวลา 14:18 EPOS Global Support <[email-masked]> เขียนว่า:

--

Attachment(s):
Sennheiser 11-05-2020.rar - https://eposaudio-gaming.zendesk.com/attachments/token/ANlzHB69ttjpvaYjpKfgvBkPg/?name=Sennheiser+11-05-2020.rar

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Heta Nyrhinen, May 15, 2020, 8:25:36 AM UTC (private)

These RMAs were sent by the Gaming team previously:

#79994 3x GSP 350 - RMA sent, but the product is out of stock. Customer has been informed.
#79997 1x GSP 550 - Delivered to customer
#79999 4x GSP 600 - Delivered to customer
#79986 9x GSX 1000 - Delivered to customer
#79992 2x GSP 300 - Delivered to customer
#79989 4x GAME ZERO - Delivered to customer

Please send new RMA request for the new product claims mentioned.

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Josephine Veena, May 15, 2020, 8:02:51 AM UTC (private)

Heta,  could you please check this RMA , APAC Reseller saying that haven't received the replacements.

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Pravesh Singh, May 13, 2020, 2:44:11 PM UTC (private)

**_NEXT ACTION_**

**What**: informed that we will check with the relevant team and get back to you. Need to check with Customer Service Team
**Who**: Escalating to Josephine
**When**: 18/05/2020​

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Pravesh Singh, May 13, 2020, 2:42:19 PM UTC

Dear Pudis,

Thank you for contacting EPOS Global Support. For your convenience, we have created a **support ticket number 83206** for your inquiry.

We apologize for the inconvenience caused to you. We will check the status with our Customer Service Team. We will get back to you as soon as we will get an update.

Thank you so much for your understanding in this matter.

We wish you a nice day!
Best regards,

Pravesh Singh
EPOS Global Support

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Pravesh Singh, May 13, 2020, 2:40:16 PM UTC (private)

**_CASE SUMMARY_**

**Contact person**: Pudis Pumhiran
**Email**: [email-masked]
**Product name**: Reseller
**Issue**: Bulk RMA cases
**Current status**:
-to inform we will check and get back to him

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Josephine Veena, May 13, 2020, 9:27:26 AM UTC (private)

Inform them that we will check with Customer Service regarding these RMAs and get back to them.

Assign it to after replying to the customer and update next action

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Pudis Pumhiran, May 12, 2020, 7:18:42 AM UTC

Hi Guys

Please see new RMA cases as below. And GSP350 4 PCs. not received yet.

Product (Code) Product (Name) Serial Detail End of warranty Stautus
Year / Month
4044155209310 SENNHEISER GAMING AUDIO AMPLIFIER GSX 1000 : 506527 208017885 Can't detect 2020/08 New 12/5/2020
4044155209310 SENNHEISER GAMING AUDIO AMPLIFIER GSX 1000 : 506527 468028703 Product damage 2021/10 New 12/5/2020
4044155209310 SENNHEISER GAMING AUDIO AMPLIFIER GSX 1000 : 506527 489044964 Can't detect 2022/03 New 12/5/2020
4044155209310 SENNHEISER GAMING AUDIO AMPLIFIER GSX 1000 : 506527 489045474 Can't detect 2022/03 New 12/5/2020
4044155211931 SENNHEISER HEADSET GAMING GSP 300 : 507079 148001340 Mic Malfunction 2020/10 New 12/5/2020
4044155211948 SENNHEISER HEADSET GAMING GSP 350 7.1 SURROUND : 507081 328000175 Mic Malfunction 2020/10 New 12/5/2020
4044155211948 SENNHEISER HEADSET GAMING GSP 350 7.1 SURROUND : 507081 98001800 Defective Product 2020/10 New 12/5/2020
4044155211948 SENNHEISER HEADSET GAMING GSP 350 7.1 SURROUND : 507081 487000059 Mic Malfunction 2020/04 New 12/5/2020
4044155211948 SENNHEISER HEADSET GAMING GSP 350 7.1 SURROUND : 507081 98000774 Mic Malfunction 2020/06 New 12/5/2020
4044155224306 SENNHEISER HEADSET GAMING GSP 550 7.1 SURROUND : 507262 378024243 Defective Product 2021/12 New 12/5/2020
4044155224313 SENNHEISER HEADSET GAMING GSP 600 CLOSED ACOUSTIC : 507263 459010368 Defective Product 2022/03 New 12/5/2020
4044155224313 SENNHEISER HEADSET GAMING GSP 600 CLOSED ACOUSTIC : 507263 118019377 Sound not balance 2020/05 New 12/5/2020
4044155244663 SENNHEISER HEADSET GAMING GSP 670 WIRELESS : 508351 169060115 Defective Product 2021/07 New 12/5/2020
4044155244663 SENNHEISER HEADSET GAMING GSP 670 WIRELESS : 508351 169060105 Charger does not work 2021/07 New 12/5/2020
4044155211931 SENNHEISER HEADSET GAMING GSP 300 : 507079 148001905 Mic malfunction 2020/07 New 12/5/2020
4044155211948 SENNHEISER HEADSET GAMING GSP 350 7.1 SURROUND : 507081 98001483 DOA product damage 2020/10 Not Received 1/4/2020
4044155211948 SENNHEISER HEADSET GAMING GSP 350 7.1 SURROUND : 507081 98001697 Ear pad broken 2020/06 Not Received 1/4/2020
4044155211948 SENNHEISER HEADSET GAMING GSP 350 7.1 SURROUND : 507081 98001555 Mic malfunction 2020/08 Not Received 1/4/2020
4044155224306 SENNHEISER HEADSET GAMING GSP 550 7.1 SURROUND : 507262 378024208 Left side have noise sond and mic have noise sound 2020/10 Not Received 1/4/2020

Please kindly to send product for claim.

Thank you.

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**_Best Regards_**

Pudis Pumhiran (Rut)

Marketing Execulsive

Tel. +666 3965-6662

Engine Co., LTD.

Address : 604/3, 1st FL. Room 167, Pantip Plaza, Petchburi Rd, Ratchathewi, Bangkok 10400

Facebook : engine.co.th | Website : www.engine.co.th

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