Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 May 2020 23:01:12 -0400

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 7978545032
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida-71

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nlb services | CCE | 31st May | 26500
Previous Employer 1 | iEnergizer | CCE | 31st Jan | 24700
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connection, then I will try to open other website on the same browser.
2. Then, I will going to clear all my cache of my browser.
3. If still it is showing an error, then I will try to open this on other browser.
4. If still not resolved then it might be because of website is down.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

I would like to explain this question by giving one example:
Good Customer Service –A customer is on the phone and asks you a question you don't know the answer to. You put them on hold to find the answer and then come back to them with it.

Great Customer Service – You explain you don't know the answer but will get them the answer.

I mean to say that good customer service will satisfy the customer by giving them resolution but great customer care will also look towards to maintain a good relationship with customer during his conversation.

What according to you makes you a good candidate for customer service or technical support job?

As I am experienced in handling the clients of US, UK, Germany and domestic also.
So, I know how to tackle customer queries and how to give them one step solution.
Moreover I would also like to maintain a good relationship with them, so that they shouldn't feel that Customer care service is only for the name, I will always give my 100% to change this mentality of customer.

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