Subject: Tech Support Candidate - Sachin Arora
From: Sachin Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 May 2020 13:19:42 -0400

| | Tech Support Test

Name | Sachin Arora
E-mail | [email-masked]
Phone Number | (011) 8368625952
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ashok vihar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Icex | Asst mgr-BD | 5 mar 3019 | 41,807
Previous Employer 1 | Nmce | Manager-Bd & dydtrm engineer | 15 Nov 2018 | 41,000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the internet connectivity coming from the service provider.
Secondly I will check the network lan  cables are properly connected.
Thirdly I will check the problem in existing browsers.
Then I will check the url is properly typed.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is a type of network for Sharing the Iformation or date or file by pairing between two mobile models but wifi is a kind of Internet for Sharing wirelessly the Internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service where u give the customer the temporarily one time solution for his problem but in great customer service u can solve the customer problem permanently.
What according to you makes you a good candidate for customer service or technical support job? | According to me I am confident that I can convinced the customer by thoroughly resolving the customer query and make him understand about the solution so that customer will be satisfied from my solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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