Subject: Tech Support Candidate - Rahul verma
From: Rahul verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 May 2020 07:39:21 -0400

| | Tech Support Test

Name | Rahul verma
E-mail | [email-masked]
Phone Number | (+91) 8826102030
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | shahdara

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll check the web address if it's correct or not.
2.I'll check my wifi or data connection.
3. If my wifi or data connection is working fine then I'll restart the browser.
4. I'll try searching the error on google and see if I can fix it.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is just providing answers to the customer's questions or problem. Great customer service is providing the customer with an exceptional service that keeps the customer satisfied and loyal to the company. Good customer service is just providing the customer with the information that is easily available. Great customer service is going out of the way to ensure that the customer is satisfied.
What according to you makes you a good candidate for customer service or technical support job? | I feel that I can communicate with people well. I'm willing to go out of my way to solve the customer's problems. I've been on the recieving end of customer service many time and I know what can make a customer not regret their purchase or investment.

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