Subject: New Reply Received - Please reconnect your device for Studio
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 26 May 2020 09:44:47 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Please reconnect your device for Studio  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Thanks Pritish.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>I’ll keep this for reference when we reopen.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Clare</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="margin-left:36.0pt">
<a rel="noreferrer"></a><b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les
 Mills International &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, May 26, 2020 10:19 AM<br>
<b>To:</b> Davison-White, Clare (Tobutt) [Fitness Exch] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Talks, Alex [Fitness Exch] &lt;[email-masked]&gt;; Cato, Sara L [Fitness Exch] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Please reconnect your device for Studio</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="margin-left:36.0pt"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi ​Clare,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The email you have received an automated notification email advising on the synchronization for the App with the scheduler. We do understand that
 the gym is now closed and that is the only reason it is not synchronized so please ignore this email.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>However, in regards to your question on what you have to do to run Virtual when the Gym reopens, I could guide you with some basic checks to perform. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>1. Make sure your iPad is connected to the internet and then login to the app using the same username and password you used earlier</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>2.If possible physically check all connections just to confirm they are secure and ready to go</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>3. Go to APP settings&gt;&gt;Version&gt;&gt; Diagnostics to run a health check before you proceed further. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​4. Log in to the scheduler and make sure that all classes which are scheduled are correct and also updated on the Virtual app for uninterrupted
 services. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>These basic checked would ensure that you have everything working and going well. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I hope this helps. We will leave this ticket open for another 48 hours if you need assistance with anything else. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Have a great day ahead!</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Pritish</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Customer Services</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Virtual App<br>
<br>
Ticket: <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__lesmillsvirtualapp.freshdesk.com_helpdesk_tickets_3571&amp;d=DwMFaQ&amp;c=7563p3e2zaQw0AB1wrFVgyagb2IE5rTZOYPxLxfZlX4&amp;r=u1dEODBm8uzCgNd2da6cfiQX2u2WZsn5iQS32Q3d5sg&amp;m=JSSYxWCC2PFvddse3qz0NsVdWNRF5bFQQBQFSqZii6Q&amp;s=r8QoAhrPGh-ylTQ9eLEHAyXr5PthTDiRpd_PHVsoWTI&amp;e=" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3571</a></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal" style="margin-left:36.0pt">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 26 May at 8:44 PM
<span class="separator">, Davison-White, Clare (Tobutt) &lt;[email-masked]&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hello,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Our gym is currently closed so the ipad is not switched on for Virtual classes. So just a heads-up that
 Virtual classes will resume once the gym reopens.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Is there anything I need to do to ensure Virutal will run as normal once we reopen?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Regards</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Clare</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt">
<b><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'>Clare Davison-White</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt">
<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D'>Group Exercise and Complementary Therapy Coordinator</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt">
<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D'>Fitness Centre</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt">
<b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D'>Goldman Sachs International</span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D'><br>
Plumtree Court | 25 Shoe Lane | London | EC4A 4AU<br>
Tel:  020-7552-0641</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt">
<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D'>e-mail:
</span><u><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:blue'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:windowtext;text-decoration:none">[email-masked]</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt">
<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt">
<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Goldman Sachs International is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the
 Prudential Regulation Authority</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt">
<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#1F497D'><br>
__________________________________________________<br>
Please visit our site at </span><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><a href="http://home.gs.com/hcm/wellness/" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:windowtext'>http://home.gs.com/hcm/wellness/</span></a></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D'>
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div style="margin-left:36.0pt">
<div class="MsoNormal" style="margin-left:36.0pt">
<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> [email-masked] &lt;[email-masked]&gt;
<b>On Behalf Of </b>Les Mills<br>
<b>Sent:</b> Sunday, May 24, 2020 5:03 PM<br>
<b>To:</b> Davison-White, Clare (Tobutt) [Fitness Exch] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Please reconnect your device for Studio</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="5%" style="width:5.12%;background:black">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style="width:450.0pt">
<tbody>
<tr>
<td style="background:black;padding:15.0pt 0cm 0cm 37.5pt">
<div style="margin-bottom:11.25pt">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:white'>Let's get connected.
</span></div>
<div></div>
<div></div>
</div>
</td>
<td style="background:black;padding:15.0pt 26.25pt 0cm 0cm">
<div style="margin-bottom:11.25pt">
<div class="MsoNormal" align="right" style="text-align:right">
<span class="MsoHyperlink"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:white'>View online version</span></span><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:white'>
</span>
</div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="background:black;padding:0cm 0cm 15.0pt 37.5pt">
<div>
<div>
<div class="MsoNormal"><span style='font-family:"Helvetica",sans-serif;color:white;border:solid windowtext 1.0pt;padding:0cm'><img width="157" height="20" style="width:1.6354in;height:.2083in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjU1NDcwNDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XBazZl904BwiA3h2GEhY3uYV5BNN4N3ibV_cbWqIQYE" alt="Image removed by sender. Image removed by sender. logo"></span></div>
<div></div>
<div></div>
</div>
</div>
</td>
<td style="background:black;padding:0cm 26.25pt 15.0pt 0cm">
<div>
<div class="MsoNormal" align="right" style="text-align:right"><span style='font-family:"Arial",sans-serif;color:white'><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__twitter.com_LesMills&amp;d=DwMFAw&amp;c=7563p3e2zaQw0AB1wrFVgyagb2IE5rTZOYPxLxfZlX4&amp;r=u1dEODBm8uzCgNd2da6cfiQX2u2WZsn5iQS32Q3d5sg&amp;m=E6472-8PJBGCn2bmja0WSMLukIwpYbR7yUjg13Auiq4&amp;s=6TIydaaplZ4CO9dujeGhJ_AQzDjeNX688hDN7QxMi0E&amp;e=" target="_blank" title="twitter" rel="noreferrer"><span style='font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjU1NDcwNDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ktPV48Ocp4buK6nM_Rs4PJU7Wh14rnlwSR3d-D1yvVo" alt="Image removed by sender. Image removed by sender. twitter.png"></span></a> 
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.facebook.com_LesMills&amp;d=DwMFAw&amp;c=7563p3e2zaQw0AB1wrFVgyagb2IE5rTZOYPxLxfZlX4&amp;r=u1dEODBm8uzCgNd2da6cfiQX2u2WZsn5iQS32Q3d5sg&amp;m=E6472-8PJBGCn2bmja0WSMLukIwpYbR7yUjg13Auiq4&amp;s=QUW2nn_FPe5mPWiHp2KbaMycsGqSgGhtoU_xNLgutPM&amp;e=" target="_blank" title="Facebook" rel="noreferrer">
<span style='font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjU1NDcwNDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ktPV48Ocp4buK6nM_Rs4PJU7Wh14rnlwSR3d-D1yvVo" alt="Image removed by sender. Image removed by sender. fb.png"></span></a> 
<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__instagram.com_lesmillstribe&amp;d=DwMFAw&amp;c=7563p3e2zaQw0AB1wrFVgyagb2IE5rTZOYPxLxfZlX4&amp;r=u1dEODBm8uzCgNd2da6cfiQX2u2WZsn5iQS32Q3d5sg&amp;m=E6472-8PJBGCn2bmja0WSMLukIwpYbR7yUjg13Auiq4&amp;s=tgNuoibrREsArdMSt74UWYEIHFx5XHAm4iMsLi86g2g&amp;e=" target="_blank" title="Instagram" rel="noreferrer">
<span style='font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjU1NDcwNDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ktPV48Ocp4buK6nM_Rs4PJU7Wh14rnlwSR3d-D1yvVo" alt="Image removed by sender. Image removed by sender. instagram.png"></span></a> 
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.youtube.com_user_lesmillsgroupfitness&amp;d=DwMFAw&amp;c=7563p3e2zaQw0AB1wrFVgyagb2IE5rTZOYPxLxfZlX4&amp;r=u1dEODBm8uzCgNd2da6cfiQX2u2WZsn5iQS32Q3d5sg&amp;m=E6472-8PJBGCn2bmja0WSMLukIwpYbR7yUjg13Auiq4&amp;s=nIjG2vhbtMji-GJhYOOcjFTVw82AhgoR6FsjYwJsw2w&amp;e=" target="_blank" title="Youtube" rel="noreferrer">
<span style='font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjU1NDcwNDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ktPV48Ocp4buK6nM_Rs4PJU7Wh14rnlwSR3d-D1yvVo" alt="Image removed by sender. Image removed by sender. youtube.png"></span></a></span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="5%" style="width:5.12%;background:#323232;border-spacing:0 !important">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style="width:450.0pt;border-spacing:0 !important">
<tbody>
<tr>
<td style="background:#323232;padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" align="center" style="text-align:center"><span style='font-family:"Arial",sans-serif;border:solid windowtext 1.0pt;padding:0cm'><img width="600" height="306" style="width:6.25in;height:3.1875in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjU1NDcwNDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.K3qU4LHUsM9Sdb8iTpoyS_bNeu-fj0eHhg2z-VCOCSo" alt="Image removed by sender. Image removed by sender. Les Mills BODYJAM"></span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="5%" style="width:5.12%;border-spacing:0 !important">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm"></td>
</tr>
</tbody>
</table>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="5%" style="width:5.12%;border-spacing:0 !important">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style="width:450.0pt;background:white;border-spacing:0 !important">
<tbody>
<tr>
<td style="padding:37.5pt 37.5pt 30.0pt 37.5pt">
<h3 style="margin-top:0cm">
<strong><span style='font-size:15.0pt;font-family:"Arial",sans-serif;color:#273036'>Kia ora Clare
</span></strong><span style='font-size:15.0pt;font-family:"Arial",sans-serif;color:#273036;font-weight:normal'><div></div></span>
</h3>
<div>
<div class="MsoNormal"><span style='font-family:"Helvetica",sans-serif;color:#273036'>We are contacting you because some of your LES MILLS™ Virtual devices have not been connected to the Internet for some time. Please reconnect these so we can update your program
 information and ensure an uninterrupted service. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><b><span style='font-family:"Helvetica",sans-serif;color:#273036'>Please connect the iPad to the internet for the studio below:
</span></b></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-family:"Helvetica",sans-serif;color:#273036'>Studio</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-family:"Helvetica",sans-serif;color:#273036'>Each studio iPad needs to be connected to the Internet for at least 1 hour to ensure all updates are applied to your devices.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><b><span style='font-family:"Helvetica",sans-serif;color:#273036'>What happens if I ignore this email?</span></b></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-family:"Helvetica",sans-serif;color:#273036'>If you don’t take any action then your program licenses may not renew, which will mean your iPads will be automatically logged out of the LES MILLS Virtual App, your content
 will be permanently deleted, and no scheduled classes will play.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-family:"Helvetica",sans-serif;color:#273036'>For further LES MILLS Virtual support visit
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.lesmills.com_virtual-2Dsupport&amp;d=DwMFAw&amp;c=7563p3e2zaQw0AB1wrFVgyagb2IE5rTZOYPxLxfZlX4&amp;r=u1dEODBm8uzCgNd2da6cfiQX2u2WZsn5iQS32Q3d5sg&amp;m=E6472-8PJBGCn2bmja0WSMLukIwpYbR7yUjg13Auiq4&amp;s=TOpU4h5gOXkGjcVYslZSdqtPXwEWf4wRDbTnAzt-86c&amp;e=" rel="noreferrer">
<u><span style="color:blue">lesmills.com/virtual-support</span></u></a>. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<strong><span style='font-family:"Helvetica",sans-serif;color:#273036'>Help and support</span></strong>
</div>
<div></div>
<div></div>
</div>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style='font-family:"Arial",sans-serif'>If you are having difficulty providing internet access to your devices, firstly contact your tech provider and then contact your Les Mills team.<div></div></span>
</li>
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style='font-family:"Arial",sans-serif'>If any of the information in this email is incorrect or needs amending, please contact your Les Mills team.
<div></div></span>
</li>
</ul>
<div>
<div class="MsoNormal"><span style='font-family:"Helvetica",sans-serif;color:#273036'>Thanks for using LES MILLS Virtual.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-family:"Helvetica",sans-serif;color:#273036'>Yours in fitness,
<br>
The Les Mills team </span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="5%" style="width:5.12%;background:#323232;border-spacing:0 !important">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style="width:450.0pt;border-spacing:0 !important">
<tbody>
<tr>
<td style="background:#323232;padding:30.0pt 0cm 15.0pt 37.5pt">
<div style="margin-bottom:11.25pt">
<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:white;border:solid windowtext 1.0pt;padding:0cm'><img width="157" height="20" style="width:1.6354in;height:.2083in" id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjU1NDcwNDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XBazZl904BwiA3h2GEhY3uYV5BNN4N3ibV_cbWqIQYE" alt="Image removed by sender. Image removed by sender. logo"></span></div>
<div></div>
<div></div>
</div>
</td>
<td style="background:#323232;padding:30.0pt 26.25pt 15.0pt 0cm">
<div>
<div class="MsoNormal" align="right" style="text-align:right"><span style='font-family:"Arial",sans-serif'><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__twitter.com_LesMills&amp;d=DwMFAw&amp;c=7563p3e2zaQw0AB1wrFVgyagb2IE5rTZOYPxLxfZlX4&amp;r=u1dEODBm8uzCgNd2da6cfiQX2u2WZsn5iQS32Q3d5sg&amp;m=E6472-8PJBGCn2bmja0WSMLukIwpYbR7yUjg13Auiq4&amp;s=6TIydaaplZ4CO9dujeGhJ_AQzDjeNX688hDN7QxMi0E&amp;e=" target="_blank" title="twitter" rel="noreferrer"><span style='font-family:"Helvetica",sans-serif;color:white;border:solid windowtext 1.0pt;padding:0cm'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjU1NDcwNDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ktPV48Ocp4buK6nM_Rs4PJU7Wh14rnlwSR3d-D1yvVo" alt="Image removed by sender. Image removed by sender. twitter.png"></span></a> 
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.facebook.com_LesMills&amp;d=DwMFAw&amp;c=7563p3e2zaQw0AB1wrFVgyagb2IE5rTZOYPxLxfZlX4&amp;r=u1dEODBm8uzCgNd2da6cfiQX2u2WZsn5iQS32Q3d5sg&amp;m=E6472-8PJBGCn2bmja0WSMLukIwpYbR7yUjg13Auiq4&amp;s=QUW2nn_FPe5mPWiHp2KbaMycsGqSgGhtoU_xNLgutPM&amp;e=" target="_blank" title="Facebook" rel="noreferrer">
<span style='font-family:"Helvetica",sans-serif;color:white;border:solid windowtext 1.0pt;padding:0cm'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjU1NDcwNDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ktPV48Ocp4buK6nM_Rs4PJU7Wh14rnlwSR3d-D1yvVo" alt="Image removed by sender. Image removed by sender. fb.png"></span></a> 
<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__instagram.com_lesmillstribe&amp;d=DwMFAw&amp;c=7563p3e2zaQw0AB1wrFVgyagb2IE5rTZOYPxLxfZlX4&amp;r=u1dEODBm8uzCgNd2da6cfiQX2u2WZsn5iQS32Q3d5sg&amp;m=E6472-8PJBGCn2bmja0WSMLukIwpYbR7yUjg13Auiq4&amp;s=tgNuoibrREsArdMSt74UWYEIHFx5XHAm4iMsLi86g2g&amp;e=" target="_blank" title="Instagram" rel="noreferrer">
<span style='font-family:"Helvetica",sans-serif;color:white;border:solid windowtext 1.0pt;padding:0cm'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjU1NDcwNDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ktPV48Ocp4buK6nM_Rs4PJU7Wh14rnlwSR3d-D1yvVo" alt="Image removed by sender. Image removed by sender. instagram.png"></span></a> 
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.youtube.com_user_lesmillsgroupfitness&amp;d=DwMFAw&amp;c=7563p3e2zaQw0AB1wrFVgyagb2IE5rTZOYPxLxfZlX4&amp;r=u1dEODBm8uzCgNd2da6cfiQX2u2WZsn5iQS32Q3d5sg&amp;m=E6472-8PJBGCn2bmja0WSMLukIwpYbR7yUjg13Auiq4&amp;s=nIjG2vhbtMji-GJhYOOcjFTVw82AhgoR6FsjYwJsw2w&amp;e=" target="_blank" title="Youtube" rel="noreferrer">
<span style='font-family:"Helvetica",sans-serif;color:white;border:solid windowtext 1.0pt;padding:0cm'><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjU1NDcwNDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ktPV48Ocp4buK6nM_Rs4PJU7Wh14rnlwSR3d-D1yvVo" alt="Image removed by sender. Image removed by sender. youtube.png"></span></a></span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td colspan="2" style="background:#323232;padding:0cm 122.4pt 18.75pt 37.5pt">
<div style="margin-bottom:11.25pt">
<div class="MsoNormal">
<span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#EBEBEB'>We respect your right to privacy.
<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.lesmills.com_privacy-2Dpolicy_&amp;d=DwMFAw&amp;c=7563p3e2zaQw0AB1wrFVgyagb2IE5rTZOYPxLxfZlX4&amp;r=u1dEODBm8uzCgNd2da6cfiQX2u2WZsn5iQS32Q3d5sg&amp;m=E6472-8PJBGCn2bmja0WSMLukIwpYbR7yUjg13Auiq4&amp;s=CXsFb-oIHYbgcN6BCb2_i7tsmyU7W8jKAwycLVBxBzU&amp;e=" target="_blank" rel="noreferrer">
<u><span style="color:white">View our policy</span></u></a>.</span> </div>
<div></div>
<div></div>
</div>
<div style="margin-bottom:11.25pt">
<div class="MsoNormal">
<span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#EBEBEB'>Les Mills International Ltd 2016. All Rights Reserved.<br>
22 Centre St, Freemans Bay, Auckland, New Zealand. <br>
Ph: (64) 9 366 9900</span> </div>
<div></div>
<div></div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal" style="margin-left:36.0pt"><span class="separator"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" align="center" style="margin-left:36.0pt;text-align:center">
<span class="separator"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
<hr align="center">
</span></span>
</div>
<div class="MsoNormal" style="margin-left:36.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:gray'><br>
<span class="separator">Your Personal Data: We may collect and process information about you that may be subject to data protection laws. For more information about how we use and disclose your personal data, how we protect your information, our legal basis
 to use your information, your rights and who you can contact, please refer to: <a href="http://www.gs.com/privacy-notices" rel="noreferrer">
<u><span style="color:blue">www.gs.com/privacy-notices</span></u></a></span></span></div>
<div></div>
<div></div>
</blockquote>
</div>
</div>
<div class="MsoNormal" style="margin-left:36.0pt">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3571:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>

<br>
<hr>
<font color="Gray"><br>
Your Personal Data: We may collect and process information about you that may be subject to data protection laws. For more information about how we use and disclose your personal data, how we protect your information, our legal basis to use your information,
 your rights and who you can contact, please refer to: <a href="http://www.gs.com/privacy-notices" rel="noreferrer">
www.gs.com/privacy-notices</a><br>
</font>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3571