Subject: Ticket re-opened - [#3569] virtual app Les Mills Hamilton
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 26 May 2020 02:42:11 +0000

Hi Pritish Nandi,  Ticket “#3569 – virtual app Les Mills Hamilton” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3569 to view the ticket.  Ticket comment   

 Hi Charlotte 

 
 It is happening on a daily basis. I was lead to believe that you would be able to produce a report? We’re trying to rule out different causes as we try to isolate the root of the problems we’re having.  
 Is this something you can do?  

 
 Thanks 
 Jo  

 
 Get 
Outlook for iOS

 

   

 
 Jo Archibald​
 
   |  
 Group Fitness Manager 

 Les Mills Hamilton 
  |  
 [email-masked] 

 
 
 747 Victoria Street 
 ,  
 Hamilton 
  |  
 www.lesmills.co.nz 
 
  P: (07) 838 6274   
    
  Unsubscribe: To unsubscribe from any further communications from this email address please reply UNSUBSCRIBE in the subject line of a reply email. ​ 

 

 

 From: Les Mills International <[email-masked]> 
Sent: Tuesday, May 26, 2020 2:39 PM 
To: Jo Archibald 
Subject: Re: virtual app Les Mills Hamilton

 
 
 Hi Jo, 
 ​ 
 
 Thanks for contacting us.  I've checked the downloads and can't see any problems there. In order to investigate further, could you confirm a specific time and date that the issue has ​occurred
 and we'll take a detailed look. 
 ​ 
 
 Many thanks 
 ​ 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3569

 

 
 
 On Tue, 26 May at 1:06 PM 
, Jo Archibald <[email-masked]> wrote:

 Hi Adithya 

 
 The club is Les Mills Hamilton 
 Username: [email-masked] 

 
 Thanks 
 Jo 

 
 
 Get 
Outlook for iOS  

 

 

 

 Jo Archibald​
 
   |  
 Group Fitness Manager 

 

 

 Les Mills Hamilton 
  |  
 [email-masked] 

 

 

 

 747 Victoria Street 
 ,  
 Hamilton 
  |  
 www.lesmills.co.nz 

 

 

 P: (07) 838 6274  

 

 

  

 

 

 Unsubscribe: To unsubscribe from any further communications from this email address please reply UNSUBSCRIBE in the subject line of a reply email. 
​ 

 

 

 
 
 From: Les Mills International <[email-masked]> 
Sent: Tuesday, May 26, 2020 12:04:02 PM 
To: Jo Archibald <[email-masked]> 
Subject: Re: virtual app Les Mills Hamilton  

 
 
 Hi Jo, 
 ​ 
 
 Thanks for reaching out to Les Mills Virtual App support team. 
 ​ 
 
 Please help us with the Virtual Username ​which would be 6 digits followed by @lesmillsvirtual.com ( Example - [email-masked]) along with the club name you need details for. 
 ​ 
 You may check it directly via your Virtual Scheduler under 'Settings' > 'Club Preferences'. 
 
You can also find your username in the Virtual App. Please follow the steps below. 
1.Unlock the padlock to the top right of the App 
2.Navigate to SETTINGS 
3. The username is to the left under 'Account' 
 ​ 
 Looking forward to hear from you. 
 ​ 
 
 Warm Regards, 
​Adithya 
Customer Services 
Les Mills Virtual App 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3569  
 
 On Tue, 26 May at 10:14 AM 
, Jo Archibald <[email-masked]> wrote:
 
 Hi There 

 

 

 We’ve been in contact with Phil Griffin regarding ongoing issues with our virtual system. He’s has requested if we can get a report for Hamilton on any corrupt files as it’s been stopping mid way through some classes. 

 

 Can you also check if there have been any network issues. 

 

 Kind regards 

 Jo 

 

 

 

 

 Jo Archibald​
 
   |  
 Group Fitness Manager 

 

 

 Les Mills Hamilton 
  |  
 [email-masked] 

 

 

 

 747 Victoria Street 
 ,  
 Hamilton 
  |  
 www.lesmills.co.nz 

 

 

 P: (07) 838 6274  

 

 

  

 

 

 Unsubscribe: To unsubscribe from any further communications from this email address please reply UNSUBSCRIBE in the subject line of a reply email. 
​