Subject: New Reply Received - Login Problem bei der Virtual App
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 25 May 2020 16:24:22 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Login Problem bei der Virtual App  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Guten Tag,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">vorab, im Scheduler funktionieren die Logindaten. Wenn ich in der APP versuche<br>mich anzzumelden kommt diese Fehlermeldung (Anhang).</span></div>
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<div class="MsoNormal" style="line-height:150%"><span style="color:#FF8000">Mit freundlichen Grüßen</span></div>
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<b><span style="font-size:12.0pt;color:#262626">Sascha von Hobe</span></b><b><br></b><span style="color:#FF8000">(Studioleiter)</span><b></b>
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<b><span style="font-size:9.0pt;color:#262626">Kontakt:</span></b><b><span style="font-size:9.0pt"></span></b>
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<span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Studio Marburg </span><span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Adresse: Afföllerstraße 98, 35039 Marburg </span><span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Mail: </span><u><span style="font-size:9.0pt;color:#E36C0A"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><span style="font-size:9.0pt;color:#E36C0A"><br></span><span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Telefon.: 06421- 9997842</span><span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Fax: 06421- 9997841 </span><span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Web: </span><a href="http://www.day-night-sports.de/" rel="noreferrer"><span style="font-size:9.0pt;color:#E36C0A">www.day-night-sports.de</span></a>
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<b><span style="font-size:9.0pt;color:#262626">Kontakt:</span></b><b><span style="font-size:9.0pt"></span></b>
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<span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Studio Gießen </span><span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Adresse: Erdkauter Weg 50-52, 35392 Gießen </span><span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Mail: </span><u><span style="font-size:9.0pt;color:#E36C0A"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><span style="font-size:9.0pt;color:#E36C0A"><br></span><span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Telefon.: 0641- 9790774</span><span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Fax: 0641- 9790775 </span><span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Web: </span><a href="http://www.day-night-sports.de/" rel="noreferrer"><span style="font-size:9.0pt;color:#E36C0A">www.day-night-sports.de</span></a><b><span style="font-size:9.0pt;color:#262626"></span></b>
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<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#262626">Day Night Sports GmbH</span></b></div>
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<span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Sitz der Gesellschaft: Rimbergstr. 18a,</span><span style="font-size:9.0pt;color:black"> 35094 Lahntal </span><span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Geschäftsführung: Jörg M. Grode<br></span><span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:#262626"> Register: Amtsgericht Marburg </span><span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:black"> USt-IdNr.: DE 268158913 </span><span style="font-size:9.0pt;color:#E46D0A">|</span><span style="font-size:9.0pt;color:black"> Registernummer: HRB 5627</span><b><span style="font-size:9.0pt"></span></b>
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<div>Von: Les Mills International &lt;[email-masked]&gt; <br><b>Gesendet:</b> Montag, 25. Mai 2020 13:33<br><b>An:</b> [email-masked]<br><b>Cc:</b> [email-masked]; [email-masked]<br><b>Betreff:</b> Re: Login Problem bei der Virtual App</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Hallo Andre,<br><br>Wir hoffen, es geht Ihnen gut.<br><br>Da wir unsere Backend-Daten überprüft haben, ist die App noch lange offline.<br><br>Haben Sie versucht, sich mit Ihrem Benutzernamen und Passwort anzumelden?<br>Wenn Sie sich nicht bei der App anmelden können, senden Sie uns bitte den Screenshot von dem, was Sie sehen.<br>Es hilft uns, das Problem richtig zu diagnostizieren.<br><br>Wir freuen uns von Ihnen zu hören.<br><br>Freundliche Grüße,<br>Marika<br>Kundenservice<br>Les Mills Virtuelle App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3545" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3545</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 18 May at 6:03 PM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hallo Andre,  </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Ich hoffe, Sie finden das fruchtbar. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Bitte helfen Sie uns mit dem aktuellen Status des Logins. Wenn Sie immer noch mit dem Problem beim Anmelden konfrontiert sind, möchte ich Sie bitten, uns beim Screenshot des Problems zu helfen, damit wir es untersuchen können. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Freue mich von Dir zu hören</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​<br>Mit freundlichen Grüßen,<br>Adithya<br>Kundendienst<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3545" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3545</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 16 May at 5:55 PM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Hallo Andre,  </span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Ich entschuldige mich für die Verwirrung. Sie benötigen jedoch kein neues Kennwort, müssen sich jedoch nach einiger Zeit offline möglicherweise erneut anmelden. Um sich bei der App anzumelden, verwenden Sie <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> und das Passwort ist das gleiche, mit dem Sie sich beim Scheduler anmelden. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Lassen Sie uns wissen, wenn Sie immer noch vor einem Problem stehen, und wir würden uns freuen, es zu untersuchen. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Mit freundlichen Grüßen, </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Adithya </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Kundendienst </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 16 May at 3:21 AM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Hallo Andre,  </span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Vielen Dank, dass Sie sich heute an uns gewandt haben. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'><a href="https://lesmillsvirtualapp.freshdesk.com/de/support/solutions/articles/36000084185-ich-habe-meinen-benutzernamen-und-mein-passwort-vergessen" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://lesmillsvirtualapp.freshdesk.com/de/support/solutions/articles/36000084185-ich-habe-meinen-benutzernamen-und-mein-passwort-vergessen</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Wir halten dieses Ticket weitere 48 Stunden offen, wenn Sie weitere Unterstützung benötigen. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Mit freundlichen Grüßen, </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Olesia </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Kundendienst Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3545" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3545</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 16 May at 3:09 AM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Hallo Andre,  </span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Vielen Dank, dass Sie sich heute an uns gewandt haben. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'><a href="https://lesmillsvirtualapp.freshdesk.com/de/support/solutions/articles/36000084185-ich-habe-meinen-benutzernamen-und-mein-passwort-vergessen" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://lesmillsvirtualapp.freshdesk.com/de/support/solutions/articles/36000084185-ich-habe-meinen-benutzernamen-und-mein-passwort-vergessen</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Wir halten dieses Ticket weitere 48 Stunden offen, wenn Sie weitere Unterstützung benötigen. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Mit freundlichen Grüßen, </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3545" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3545</a> </span></div>
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Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36065507394'>IMG-20200525-WA0067.jpg</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3545