Subject: Tech Support Candidate - Vinod Sethi
From: Vinod Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 May 2020 11:33:50 -0400

| | Tech Support Test

Name | Vinod Sethi
E-mail | [email-masked]
Phone Number | (+91) 9354870282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar West

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Geeks Network Solution | Sr Sales Executive | 27 Feb 2020 | 32000
Previous Employer 1 | John Keels Bpo Solution Private Limited | Process Associate | 30 Jan 15 | 26500
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first we will ask the customer to press and hold the windows key, which is at the extreme bottom left on the keyboard along with that hit or tap the Letter "R" .

Now you will get the Run box and in that box type "inetcpl.cpl". After that an internet box will pop up on the screen.

There click on advance options and at the bottom right corner you will see a tab to reset internet explorer.  Click on reset and follow all the options positively while clicking on OK

Now go back to the browser type the website you want to open and it will work this time.

What according to you is difference between Bluetooth and Wifi?

Wi-fi gives you an option to access internet . Staying along with device is not require to access internet using wife however the range is up-to certain extent.

Bluetooth is use to transfer files or play audio/video device from one device with other for example Bluetooth Speaker. The range to access Bluetooth device is less than that of wifi

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service revolves around providing correct solution to the customer.

However great customer service experience needs a customer to have an overwhelming and joyful experience which behind our back that works as a brand endorsement for our company. It's like taking an extra step to make your customers feel special regarding using our services.

What according to you makes you a good candidate for customer service or technical support job?

First and foremost he must be a good listener.
High level of patience
Respectful towards customer  and concerned about primary issues
A person with never give up attitude .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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