Subject: Tech Support Candidate - Mohit Michael
From: Mohit Michael <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 May 2020 09:38:21 -0400

| | Tech Support Test

Name | Mohit Michael
E-mail | [email-masked]
Phone Number | (+91) 8929720310
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Snva venture | Team leader | 22march 2020 | 35 k
Previous Employer 1 | Yatra. Com | Subject matter executive | 18feb2017 |
Previous Employer 2 | Make my trip | Sr.executive | 14 Aug 2014 |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:- we need to check that is this problem are from our end
2:- instead of using the particular browser we need to check the another browser
3:- Need to check the ip address
4:-Alter the hosts file

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service
Showing customer that how he or she is important for us and resolving their issues by helping them for the problem that they are facing
To provide great customer service
We need to start our script by  greeting them
Showing respect
Need to be the good listener
Need to be responsive and be active what the customer is asking for he or she want any kind of help
Need to be calm if the customer is irritate
And in great customer service we need to take the feedback from our customer
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Good customer service
Responding all  customer feedback both positive and negative

When the customer want to find his or her own solution for the problem they should get the self service
We need to grab the emotional intelligence that is is customer is sad,He want help,They are irritate by not getting the solutions by previous employee.
Solving the problem or helping them out and have the ability to solve the problem.

What according to you makes you a good candidate for customer service or technical support job?

According from my side i am having the ability to solve  each and every problem which customer comes coz i am having a skill of patience and i am a good listener when the customer ask any thing i hear them carefully before giving them the solution

And for the technical support i need to have a look for the tools and and need to grab the knowledge for the tools which are used by the venture before giving the solution to the enduser

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