Subject: Tech Support Candidate - Rachit Mathur
From: Rachit Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 May 2020 05:48:21 -0400

| | Tech Support Test

Name | Rachit Mathur
E-mail | [email-masked]
Phone Number | (91) 9871785470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Customer service | June 2016 |
Previous Employer 2 | Genpact | Customer service | March 2019 |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will Press ctrl plus refresh
I will check the internet connection
I will try from some another browser

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer
He is satisfied
His problem is solved
He will be happy
His issue is resolved

Great customer
He is very happy with the customer agent
He will give apprecuaton for the feedback
Giving proper resolution
Satisfied

What according to you makes you a good candidate for customer service or technical support job?

Listen customers issue without interrupting the customer
Having empathy and sympathy for the customers issue
Have proper pr

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