Subject: Tech Support Candidate - Sachit Chaudhary
From: Sachit Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 May 2020 04:09:10 -0400

| | Tech Support Test

Name | Sachit Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 9711440046
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WKD Technologies | Desktop Support | Working | 30k
Previous Employer 1 | SNVA Ventures | Technical Support | March2019 | 25k
Previous Employer 2 | Sixcom Technologies | Technical Support | March 2016 | 17K

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check the web address.
2- Check the internet connectivity
3- Sometimes, the website doesn't open because cookies are not working properly. then clear out cookies.
4- Check the same website with a different browser.

5- Reset the browser.
6- Check the browser's update.

What according to you is difference between Bluetooth and Wifi?

Both Bluetooth and Wi-Fi are used for providing wireless communication through radio signals.

1- Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet.
2- It requires bluetooth adapter on all devices for connectivity. Whereas it requires wireless adapteron all devices and wireless router for connectivity.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service –
1-User emails from your website. You respond within 24 hours.
2- Client always email you for any service that mean we can help him asap
Great Customer Service –
1- You respond to that customer within minutes.
2- If Suddenly you get any chat or call for incident support, so fix that problem then and there.

What according to you makes you a good candidate for customer service or technical support job? | I am very passionate about my work, whatever I do, I put my 100% efforts in that without compromising the quality of the work. I have always appreciated my quality works in the last companies.  And I think this is the only thing that makes my work different from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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