Subject: Tech Support Candidate - Nakul Dubey
From: Nakul Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 May 2020 00:56:13 -0400

| | Tech Support Test

Name | Nakul Dubey
E-mail | [email-masked]
Phone Number | (88006) 89528
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 22

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | I energizer IT services pvt ltd | Executive CS | 7-09-2019 | 26000
Previous Employer 2 | I energizer IT services pvt ltd | Jr Engineer | 5-06-2017 | 16000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: Check the internet connectivity, by opening other website or google.com
Step2: Ask to search NDTV on Google and then find the website, this is just to prevent human error/input error
Step3: Ask to clear the cache of the browser.

What according to you is difference between Bluetooth and Wifi? | Both are communication device. Wifi with other feature of the BT can be used for internet as well. But bluetooth is limited to data transfer and connecting two devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good means you are satisfied that you have tried your best.

Great CS means customer is satisfied with the given resolution/services.

What according to you makes you a good candidate for customer service or technical support job? | Despite of being just a job, I love to help people and when you get paid for it then you will surely do it your best.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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