Subject: Tech Support Candidate - Akhilesh Kumar
From: Akhilesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 May 2020 00:12:40 -0400

| | Tech Support Test

Name | Akhilesh Kumar
E-mail | [email-masked]
Phone Number | (91) 9411005604
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Agra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Swiggy | HR Executive | 17feb | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check all the internet connections.
Reload the page.
Restart the browser.
Restart the dongle.

What according to you is difference between Bluetooth and Wifi? | Wifi and Bluetooth both is used for data transfer, Bluetooth is short data transmission technology while we can share large files over the wifi and wifi is faster than bluetooth.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.
What according to you makes you a good candidate for customer service or technical support job? | I have great experience in this domain.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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