Subject: Tech Support Candidate - vipin yadav
From: vipin yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 May 2020 00:11:44 -0400

| | Tech Support Test

Name | vipin yadav
E-mail | [email-masked]
Phone Number | (91) 8077809450
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bareilly

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Restart my device.
2-Make sure the Internet connection works.
3-Check if the website is for everybody or just me.

What according to you is difference between Bluetooth and Wifi?

Bluetooth-
Bluetooth is a wireless technology that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices.

Wi-Fi-
Wi-Fi is used for providing high-speed web acess.It requires wireless adapteron all devies and wireless routers for connectivity.It consumes high power.It provides better security than bluetooth. Wi-Fi supports large amount of users.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means providing timely,attentive,upbeat service to a customer.
Great customer service involves meeting and surpassing expectations.To show how customer is important to you.

What according to you makes you a good candidate for customer service or technical support job? | According to me I prefers to work in a group setting in which they have the opportunity to interact with others.These three important elements of a customer service is speed, Proactiveness and Personalization.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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