Subject: Tech Support Candidate - Mohd Sahid Alvi
From: Mohd Sahid Alvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 21:42:12 -0400

| | Tech Support Test

Name | Mohd Sahid Alvi
E-mail | [email-masked]
Phone Number | (243503) 7830538786
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bareilly

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check for malware
If clearing your cookies and cache did not enable you to load the websites that did not work in Firefox, you should check your computer for malware. ... If you still have problems, follow the instructions in Troubleshoot Firefox issues caused by malware

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. He should be polite while taking to the customer.
2. He should be active listener.
3. He should able to satisfy the needs of the customer
4. He should have good communication skills.

What according to you makes you a good candidate for customer service or technical support job?

What to look for in an answer.
Approachable personality.
Understanding of the role.
Conflict resolution skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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