Subject: Tech Support Candidate - Saurav Singh
From: Saurav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 May 2020 21:27:15 +0000

| | Tech Support Test

Name | Saurav Singh
E-mail | [email-masked]
Phone Number | (121004) 9599330305
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/a | | |
Previous Employer 1 | N/a | | |
Previous Employer 2 | N/a | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In order to resolve this kind of situation,first You have to check your internet connection.
2. Check the site name property

What according to you is difference between Bluetooth and Wifi?

With the help of wifi you can connect to anyone's internet ,by entering their password.
And with the help of bluetooth you can connect your bluetooth audio headset /wireless headset .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Email respond within 24 hours or within minutes.
Having good communication skills.
Problem solving mindset.
Priority is Customer satisfaction .
Keep all the records of the customer.

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards the customer and willingness to help someone by providing  the correct information .
Maintain professional relationship with the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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